Cannot Purchase Kaspersky Standard subscription on the Kaspersky Website

[denacre]

I select 'Kaspersky Standard' > 10 Devices, 1 Year (£23.99) > Buy

(1) Enter your billing information

I enter my details but it tells me my postcode is incorrect, which it is not. I click on 'Proceed to Next Step', but nothing happens.

On the rare occasion I am able to get past that error, I get to:

(3) Add Payment Details

But when I click on OK, nothing happens.

I even tried doing it with a clean profile with no changes or add-ons applied, but I get the same errors.

Really frustrated with this. I used to buy from Amazon, but not seeing it there anymore.

[Berny]

@denacre

Did you try with another Browser ?

[harlan4096]

Also, are You using the Kaspersky official site related to your country region?

[denacre]

Kaspersky.co.uk

Using Firefox

Tried with a clean profile - same problem

Tried on my phone as well - same problem

[harlan4096]

🤔 I guess You are not using any VPN service... 

[denacre]

No VPN

Tried again on my phone and somehow managed to get through to the page where you enter your credit card details, but when i click 'Buy Now', nothing happens.

[denacre]

When I check my email, there are 14 "We've saved your cart" emails containing the purchase I was trying to make, ie, Kaspersky Standard, 10 devices, 1 year, advising me to click on a link to "Return to cart".

Really strange.

Seems like no-one else is having this problem.

Edited 1 hour ago by denacre

[AlexeyK]

12 часов назад, denacre сказал:

I enter my details but it tells me my postcode is incorrect, which it is not. I click on 'Proceed to Next Step', but nothing happens. Add Payment Details But when I click on OK, nothing happens.

Looks like a Sign from above. 🙂

[denacre]

Here's the email I've received - 16 times now.

[AlexeyK]

@denacre Try to contact the Support Team, for quick assistance use the Chat.

[harlan4096]

Maybe a problem with bank account? 🤔

[denacre]

It's the fact that I'm stopped at every stage.

- Postcode error on 1st page.

- Unable to get to credit card page.

- While on credit card page, unable to submit.

I'm going to try a different computer. I'll let you know how I get on.