Cannot login to any of my account as SMS code is not receiving.

[tl2152]

Four days now, support ticket is not answering.

I cannot get logged in to any of my devices, even have to create a new account to post a topic here.
I have 2FA turned on, just for mobile phone, and CANNOT receive any SMS code. I can receive any other messages normally.

Please help. It's been long. Support it poor considering that I have a paid plan.

[Xvaier]

Me too... CANNOT receive any SMS code!

[Flood and Flood's wife]

On 12/20/2024 at 6:57 AM, tl2152 said:

Four days now, support ticket is not answering.

I cannot get logged in to any of my devices, even have to create a new account to post a topic here.
I have 2FA turned on, just for mobile phone, and CANNOT receive any SMS code. I can receive any other messages normally.

Please help. It's been long. Support it poor considering that I have a paid plan.

Hello @tl2152, 

Welcome!

Please send a follow-up email to Kaspersky Customer Service, quoting the Incident reference number that's been assigned to (your) case & please post the Incident reference number here in (your) topic?

*Also*, please read this guide: About two-step verification

Thank you?
Flood?+?

8 hours ago, Xvaier said:

Me too... CANNOT receive any SMS code!

Hello @Xvaier, 

Welcome!

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history*

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

*Also*, please read this guide: About two-step verification.

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited December 21, 2024 by Flood and Flood's wife
grammar

[Berny]

@tl2152 @Xvaier Welcome.

This issue is most  probably related with your SMS service provider , please consider 2FA with an Authenticator App ?