Four days now, support ticket is not answering.

I cannot get logged in to any of my devices, even have to create a new account to post a topic here.
I have 2FA turned on, just for mobile phone, and CANNOT receive any SMS code. I can receive any other messages normally.

Please help. It's been long. Support it poor considering that I have a paid plan.

Me too... CANNOT receive any SMS code!

On 12/20/2024 at 6:57 AM, tl2152 said:

Four days now, support ticket is not answering.

I cannot get logged in to any of my devices, even have to create a new account to post a topic here.
I have 2FA turned on, just for mobile phone, and CANNOT receive any SMS code. I can receive any other messages normally.

Please help. It's been long. Support it poor considering that I have a paid plan.

Hello @tl2152, 

Welcome!

Please send a follow-up email to Kaspersky Customer Service, quoting the Incident reference number that's been assigned to (your) case & please post the Incident reference number here in (your) topic?

*Also*, please read this guide: About two-step verification

Thank you🙏
Flood🐳+🐋

On 12/21/2024 at 6:26 AM, Xvaier said:

Me too... CANNOT receive any SMS code!

Hello @Xvaier, 

Welcome!

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history*

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*     

*Also*, please read this guide: About two-step verification.

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited August 20, 20251 yr by Flood and Flood's wife
grammar

@tl2152 @Xvaier Welcome.

This issue is most  probably related with your SMS service provider , please consider 2FA with an Authenticator App ?

i have same problem

@Thomas Garcia Welcome.

This community can’t fix your problem.

I was locked out of several accounts because I couldn’t receive SMS on my old number, which no longer works. Needed a quick way to get verification codes without relying on my carrier. Used another mobile service  — picked a UK number directly in the browser, no registration. The code arrived in under two minutes. Since it’s a real SIM-based number, not VoIP, it worked with services that usually block virtual lines. Didn’t have to install an app or reactivate a physical SIM.

On 8/14/2025 at 11:03 PM, Berny said:

@Thomas Garcia Welcome.

This community can’t fix your problem.

Who can😆. Support is taking too long

On 8/20/2025 at 2:13 AM, Hori9163 said:

I was locked out of several accounts because I couldn’t receive SMS on my old number, which no longer works. Needed a quick way to get verification codes without relying on my carrier. Used another mobile service  — picked a UK number directly in the browser, no registration. The code arrived in under two minutes. Since it’s a real SIM-based number, not VoIP, it worked with services that usually block virtual lines. Didn’t have to install an app or reactivate a physical SIM.

I'm in this situation, did your problem get solved, if yes, how?

Hi Hori9163, so after getting the new UK number how were you able to log into your Kaspersky account and change your old no?😗
I'm having a similar problem....not receiving Verification Code SMS on my active mobile no

Edited August 31, 20251 yr by TMbuzz

@TMbuzz

14 minutes ago, TMbuzz said:

Who can😆

I understand your dissatisfaction but this is a User Forum , I am only a Moderator  Kaspersky Technical Support expert

2 minutes ago, Berny said:

@TMbuzz

I understand your dissatisfaction but this is a User Forum , I am only a Moderator  Kaspersky Technical Support expert

Thanks for the reply though

I had the same issue and switched my number back to the original SIM slot—then the code came through. Also tried restarting my phone, which somehow helped once.

@Myherotr Welcome.

1 hour ago, Myherotr said:

which somehow helped once.

Your best best is Kaspersky Technical Support.