Cannot login My Kaspersky account in program Kaspersky. it loading forever.

[momothedog]

Cannot login My Kaspersky account in program Kaspersky. it loading forever when put password. it stuck.

[Flood and Flood's wife]

2 hours ago, momothedog said:

Cannot login My Kaspersky account in program Kaspersky. it loading forever when put password. it stuck.

Hello @momothedog,
Welcome!

• We just logged in, it took two seconds, we also reached out to Kaspersky Customer Service who confirmed there's no generalized system wide issue outage & no maintenance windows atm.

1. Which region/location are you located in please?
2. Which Kaspersky version is installed - on the Windows taskbar *hidden icons*, right-click the Kaspersky icon, select About?
3. In Windows Search, type WINVER, open the WINVER app, post back the information shown please? 
4. Have there been any system / OS / Windows updates in the last few days? 
5. Has *another* browser been used? 
6. Is a VPN being used? 
7. Has the browser been run in Incognito/Private mode? 
8. Has the browser been *reset* to original defaults? 
9. Has the computer been shutdown using *Shutdown* not Restart, then powered ON by pressing the power-button & logging in?
10. Have (you) tried *resetting* the MyKaspersky password? 

Please post back? 
Thank you🙏
Flood🐳+🐋

[momothedog]

not browser. it problem in program. loading forever when put password.

 

[Flood and Flood's wife]

14 hours ago, momothedog said:

not browser. it problem in program. loading forever when put password.

Hello @momothedog, 

Thank you for the clarification!

**For your own privacy & security, when posting images to a *public-forum* please always hide all private information, we've requested the moderators do this on (your) behalf**

1. Which region/location are you located in?
2. Which Kaspersky *software* is being installed -> is it Kaspersky Home OR Kaspersky Commercial software? 
3. Which Kaspersky version is installed - on the Windows taskbar *hidden icons*, right-click the Kaspersky icon, select About?
4. In Windows Search, type WINVER, open the WINVER app, post back the information shown please? 
5. Have there been any system / OS / Windows updates in the last few days? 
6. Is a VPN being used? 
7. Has the computer been shutdown using *Shutdown* not Restart, then powered ON by pressing the power-button & logging in?
8. Uninstall the Kaspersky *software* using Windows, Add or Remove programs, reboot, login, download a new installer & start again. 

Please post back? 
Thank you🙏
Flood🐳+🐋

Edited yesterday at 07:17 AM by Flood and Flood's wife
Which Kaspersky *software* is being installed -> is it Kaspersky Home OR Kaspersky Commercial software?