Cannot login My Kaspersky account in program Kaspersky. it loading forever.

[momothedog]

Cannot login My Kaspersky account in program Kaspersky. it loading forever when put password. it stuck.

[Flood and Flood's wife]

2 hours ago, momothedog said:

Cannot login My Kaspersky account in program Kaspersky. it loading forever when put password. it stuck.

Hello @momothedog,
Welcome!

• We just logged in, it took two seconds, we also reached out to Kaspersky Customer Service who confirmed there's no generalized system wide issue outage & no maintenance windows atm.

1. Which region/location are you located in please?
2. Which Kaspersky version is installed - on the Windows taskbar *hidden icons*, right-click the Kaspersky icon, select About?
3. In Windows Search, type WINVER, open the WINVER app, post back the information shown please? 
4. Have there been any system / OS / Windows updates in the last few days? 
5. Has *another* browser been used? 
6. Is a VPN being used? 
7. Has the browser been run in Incognito/Private mode? 
8. Has the browser been *reset* to original defaults? 
9. Has the computer been shutdown using *Shutdown* not Restart, then powered ON by pressing the power-button & logging in?
10. Have (you) tried *resetting* the MyKaspersky password? 

Please post back? 
Thank you?
Flood?+?

[momothedog]

not browser. it problem in program. loading forever when put password.

 

[Flood and Flood's wife]

14 hours ago, momothedog said:

not browser. it problem in program. loading forever when put password.

Hello @momothedog, 

Thank you for the clarification!

**For your own privacy & security, when posting images to a *public-forum* please always hide all private information, we've requested the moderators do this on (your) behalf**

1. Which region/location are you located in?
2. Which Kaspersky *software* is being installed -> is it Kaspersky Home OR Kaspersky Commercial software? 
3. Which Kaspersky version is installed - on the Windows taskbar *hidden icons*, right-click the Kaspersky icon, select About?
4. In Windows Search, type WINVER, open the WINVER app, post back the information shown please? 
5. Have there been any system / OS / Windows updates in the last few days? 
6. Is a VPN being used? 
7. Has the computer been shutdown using *Shutdown* not Restart, then powered ON by pressing the power-button & logging in?
8. Uninstall the Kaspersky *software* using Windows, Add or Remove programs, reboot, login, download a new installer & start again. 

Please post back? 
Thank you?
Flood?+?

Edited February 20 by Flood and Flood's wife
Which Kaspersky *software* is being installed -> is it Kaspersky Home OR Kaspersky Commercial software? 

[seth_gecko]

Am 19.2.2025 um 18:11 schrieb momothedog:

not browser. it problem in program. loading forever when put password.

 

Hello, same problem here. On every new installed Kaspersky Standard, it cannot be connected to "MyKaspersky". in my case, this happened on 5 machines in the last week. So it does not seem to be a problem of a single pc system. Any solution yet?

[Flood and Flood's wife]

30 minutes ago, seth_gecko said:

Hello, same problem here. On every new installed Kaspersky Standard, it cannot be connected to "MyKaspersky". in my case, this happened on 5 machines in the last week. So it does not seem to be a problem of a single pc system.

1. Any solution yet?

Hello @seth_gecko,
Welcome back!

• We've logged out of the installed software & logged back in, it took less than two minutes *and* we've reached out to Kaspersky who advise there's no general outages & OR maintenance windows that could account for the issue (you're) reporting. 
• Even tho (you) do not think it's a local issue - have devices been disconnected from the power & router & the router reset? 
• IF the points listed in (our) previous reply are not relevant, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Email or Chat, then fill in the template as shown; include a *detailed history*
• *Also* -> IF using Chat -> *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*        

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[seth_gecko]

Hello!

I also opened a support ticket this week and it seems, they have worked on it.

Just made a clean install of Kaspersky Standard and tried to connect to MyKaspersky. It worked immediately.

The only difference i see is, that my test ran under W10. The problems in the last days happend under W11.

[Flood and Flood's wife]

18 minutes ago, seth_gecko said:

I also opened a support ticket this week and it seems, they have worked on it.

Just made a clean install of Kaspersky Standard and tried to connect to MyKaspersky. It worked immediately.

The only difference i see is, that my test ran under W10. The problems in the last days happened under W11.

Hello @seth_gecko, 

Thank you for the update!

(If it was happening to us) on W11 - (we'd) test W11. 

Thank you?
Flood?+?

[Fergus]

Hi,  This happened to me too with Kaspersky Premium on Windows 11 in UK (Scotland).  I instinctively re-installed (it took well over an hour) but all seems well now.

Fergus