Cannot Login into KSC Web Console after KSC 15.1 Upgrade

[Tahmeed702]

"Authentication failed." "The username or password is incorrect." The error occurs after upgrading KSC from 14.2 to 15.1 in Web Console; we are entering the correct login credentials, but it is not logging in. I tried reissuing the certificate, then reinstalling and repairing it, but I was unable to resolve the issue. Screenshot attached 

I found a guide, but I don't understand how to do it. https://support.kaspersky.com/ksc/15.1/troubleshooting/other/15964#block8

If anyone solved it please help me to solve , with necessary instructions . 

 

 

 

 

[Demiad]

@Tahmeed702 hello

1. Do you have many managed devices on this KSC server, or is it just a test environment?

2. Could you tell me what signature hash algorithm and key length you have now?

Open: C:\ProgramData\KasperskyLab\adminkit\1093\cert\klserver.cer

 

[Tahmeed702]

On 6/4/2025 at 2:54 AM, Demiad said:

@Tahmeed702 hello

1. Do you have many managed devices on this KSC server, or is it just a test environment?

2. Could you tell me what signature hash algorithm and key length you have now?

Open: C:\ProgramData\KasperskyLab\adminkit\1093\cert\klserver.cer

 

1 . It is not a lab environment , 2000 workstations are connected to KSC 

2. Screenshot attached

 

[JL - KL DACH]

Hello,

please uninstall Web Console completely and then reinstall it in Version 15.1. You can download it here:

https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint

Thank you in advance

Best Regards

 

[Tahmeed702]

40 minutes ago, JL - KL DACH said:

Hello,

please uninstall Web Console completely and then reinstall it in Version 15.1. You can download it here:

https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint

Thank you in advance

Best Regards

 

I tried reinstalling of 15.1 web console , but I am facing same authentication error . 

[JL - KL DACH]

Hello,

if not happen yet please try the following description to reissue the Web Console certificate

Reissuing the certificate for Kaspersky Security Center Web Console

Otherwise open a ticket with support to do more troubleshooting and provide more data.

Thank you in advance

Best Regards

 

[Renan Corassa]

On 03/06/2025 at 17:39, Tahmeed702 disse:

"Falha na autenticação." "O nome de usuário ou a senha estão incorretos." O erro ocorre após a atualização do KSC da versão 14.2 para a 15.1 no Console Web; estamos inserindo as credenciais de login corretas, mas o login não está sendo efetuado. Tentei reemitir o certificado, reinstalá-lo e repará-lo, mas não consegui resolver o problema. Captura de tela em anexo. 

Encontrei um guia, mas não entendi como fazer. https://support.kaspersky.com/ksc/15.1/troubleshooting/other/15964#block8

Se alguém resolveu, por favor me ajude a resolver, com as instruções necessárias. 

 

 

 

 

Do you have MFA configured in the MMC console? If so, remove it and try to access it via the web console.