Cannot delete Kaspersky licenses

[Gabriel Boettcher]

I'm looking for a way to delete old expired licenses from the computers of some of our clients. These devices are no longer in use, and the standard tasks to remove the keys aren't effective because protection is disabled on these devices. When I delete the devices from the unassigned devices section, the license disappears temporarily, but it reappears in the Security Center after the next polling. How can I permanently remove these old and expired licenses from the Security Center?

 

Edited June 24 by DonKid
Removed license info

[DonKid]

I removed your print because of the license

Please do not put the license codes on the forum

Was this license activated locally on computers?

Right click on license properties and check which computers is installed this license

Can you remove the license manually?

Are these computers registered with AD?

Is KSC doing polling in AD?

[Gabriel Boettcher]

1. I don't have this information since this license was added before i stareted working here

2. Cannot install it manually

3. No, polling is not being done by AD

[DonKid]

Do you have access to these computers ?

If yes, you can try to delete the license following this article. 

[JL - KL DACH]

Hello Gabriel,

in the properties of the license you will see a list of devices still assigned to this license. As long as these devices using it the license cannot be deleted. You have to make sure the counter is 0. You see the counter on the right side when selecting the license.

Take the list of devices. Right click on the Administrationserver in the upper left tree of the MMC and select search.

Search the devices and delete them. They will be removed from KSC and free up the license. Once the counter is 0 you can delete the license from KSC MMC.

Hope that helps in addition to the article from DonKid 

Best Regards