Cannot delete 1103 folder

[Gabriel Boettcher]

I cannot delete this folder no matter what, already tried to use some programs to unlock it but without success. Need to delete it in order to install the agent again.

[harlan4096]

Welcome to Kaspersky Community.

 

You have to temporarily disable KES Auto-Defense:

 

 

And then re-enable.

[Gabriel Boettcher]

21 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

You have to temporarily disable KES Self-Defense:

 

 

And then re-enable.

It's disabled . Still not working

[harlan4096]

Ok, then keep disabled and exit KES.

 

[Gabriel Boettcher]

6 minutes ago, harlan4096 disse:

Ok, then keep disabled and exit KES.

 

Did it, but still doesn't work

[harlan4096]

It's Your KES managed by a console KSCenter?

 

[Gabriel Boettcher]

3 minutes ago, harlan4096 disse:

It's Your KES managed by a console KSCenter?

 

No, only locally.

[Gabriel Boettcher]

22 minutes ago, harlan4096 disse:

It's Your KES managed by a console KSCenter?

No, only locally.

[Vimaro]

2 hours ago, Gabriel Boettcher said:

I cannot delete this folder no matter what, already tried to use some programs to unlock it but without success. Need to delete it in order to install the agent again.

Thanks for your post.
If you uninstall Kaspersky Network Agent from Add/Delete Programs section, this folder will be removed automatically.

 

[Gabriel Boettcher]

14 horas atrás, Vimaro disse:

Thanks for your post.
If you uninstall Kaspersky Network Agent from Add/Delete Programs section, this folder will be removed automatically.

 

Hello, that is the problem. The agent is not installed 🤔

[Vimaro]

Could you please clarify why do you want to delete that folder?

[Gabriel Boettcher]

4 minutes ago, Vimaro disse:

Could you please clarify why do you want to delete that folder?

Remote installation task of both the agent and endpoint is returning an error "connot delete folder 1103". Also cannot install locally with package because of this error

[Renan Corassa]

Is the Network Agent service running or showing up in the services list? Try starting in safe mode and removing it.

[Vimaro]

53 minutes ago, Gabriel Boettcher said:

Remote installation task of both the agent and endpoint is returning an error "connot delete folder 1103". Also cannot install locally with package because of this error

Sorry still don't get it. Could you please clarify:

1. What are you trying to deploy?

2. What are you using to deploy?

3. Which OS is using the affected computer?

22 hours ago, Gabriel Boettcher said:

No, only locally.

If you are using KES in standalone mode, and want to migrate to recent versions, you should uninstall KES using Add/Remove Programs, restart computer, then install recent KES version.

Edited 4 hours ago by Vimaro
Grammar

[Gabriel Boettcher]

20 minutes ago, Vimaro disse:

Sorry still don't get it. Could you please clarify:

1. What are you trying to deploy?

2. What are you using to deploy?

3. Which OS is using the affected computer?

If you are using KES in standalone mode, and want to migrate to recent versions, you should uninstall KES using Add/Remove Programs, restart computer, then install recent KES version.

Sorry for the confusion.

1. I'm trying to install the Kaspersky agent and endpoint on a server.

2. I tried both remote installation tasks and local installation using the standalone packages.

3. The server is running Windows Server 2016.

I'm not trying to migrate to newer versions — I just want to perform a fresh installation, since there is currently no agent or security application installed on this server. Kaspersky was used on this server in the past and later removed, but there’s still a leftover folder that shouldn’t be there

 

[Vimaro]

No problem at all.

2. Could you please clarify which version of Kaspersky Security Center are you using? (Expected answer: Cloud or On Premise and specific release)

[Gabriel Boettcher]

51 minutes ago, Vimaro disse:

No problem at all.

2. Could you please clarify which version of Kaspersky Security Center are you using? (Expected answer: Cloud or On Premise and specific release)

On premises - Version 15.1