Cannot delete 1103 folder

[Gabriel Boettcher]

I cannot delete this folder no matter what, already tried to use some programs to unlock it but without success. Need to delete it in order to install the agent again.

[harlan4096]

Welcome to Kaspersky Community.

 

You have to temporarily disable KES Auto-Defense:

 

 

And then re-enable.

[Gabriel Boettcher]

21 minutes ago, harlan4096 said:

Welcome to Kaspersky Community.

 

You have to temporarily disable KES Self-Defense:

 

 

And then re-enable.

It's disabled . Still not working

[harlan4096]

Ok, then keep disabled and exit KES.

 

[Gabriel Boettcher]

6 minutes ago, harlan4096 disse:

Ok, then keep disabled and exit KES.

 

Did it, but still doesn't work

[harlan4096]

It's Your KES managed by a console KSCenter?

 

[Gabriel Boettcher]

3 minutes ago, harlan4096 disse:

It's Your KES managed by a console KSCenter?

 

No, only locally.

[Gabriel Boettcher]

22 minutes ago, harlan4096 disse:

It's Your KES managed by a console KSCenter?

No, only locally.

[Vimaro]

2 hours ago, Gabriel Boettcher said:

I cannot delete this folder no matter what, already tried to use some programs to unlock it but without success. Need to delete it in order to install the agent again.

Thanks for your post.
If you uninstall Kaspersky Network Agent from Add/Delete Programs section, this folder will be removed automatically.

 

[Gabriel Boettcher]

14 horas atrás, Vimaro disse:

Thanks for your post.
If you uninstall Kaspersky Network Agent from Add/Delete Programs section, this folder will be removed automatically.

 

Hello, that is the problem. The agent is not installed 🤔