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Cannot contact Tech Support

charlieluce

By charlieluce
in Kaspersky Total Security

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charlieluce

charlieluce

Posted
Posted

I am trying to contact Tech Support over a too many activations issue but after I fill in my information on the support page and check the privacy policy box thee Submit button never come on to let me submit it. It has failed the same way on two different browsers on two different PCs. Is there an alternate method to contact Tech Support?

  • Like 1
charlieluce

charlieluce

Posted
  • Author
Posted

Yes, after I'd filled in all the questions marked required and it didn't work I tried filling in all the questions and even attached a file. Still didn't work, though.

  • Like 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 5/23/2022 at 12:43 PM, charlieluce said:

Yes, after I'd filled in all the questions marked required and it didn't work I tried filling in all the questions and even attached a file. Still didn't work, though.

Hello @charlieluce, 

Thank you for posting back & the information!

There's Email, Chat & Phone support ->https://support.kaspersky.com/b2c#contacts , depending on your location, maybe phone support would be able to assist:  

Spoiler

image.thumb.jpeg.3e22738d4b2686afee685f35ae624e9c.jpeg

Additional resource: "You have exceeded the maximum number of activations allowed for the entered activation code" error

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
EStew

EStew

Posted
Posted

I am having the exact same issue.  It does not matter if I try to contact support via their phone, chat, email, or any other of their "contact us" links.  I am redirected to the same web page with the same form.  I fill out all of the fields, but the option to "submit" is greyed out and does not work. 

Berny

Berny

Posted
Posted

Hi @Danila T.

I think member Dany Terrance is encountering the same issue, please see this Post.

 

  • Like 1
Eric_H

Eric_H

Posted
Posted

Hi @Danila T.,

I am experiencing the same issue, can I also be contacted by a support member ?

Thank you,

Best Regards

 

Kaspersky2.png

charlieluce

charlieluce

Posted
  • Author
Posted
1 hour ago, Danila T. said:

Hello @EStew and @charlieluce

We will contact you.

 

 

Thank you! I will be looking for an email.

NCmtns

NCmtns

Posted
Posted

Same issue with me. No matter what I "fill out" and agree to the submit button is inoperable.

  • Like 1
Danila T.

Danila T.

Posted
Posted

Hi All!

Thanks for feedback. We are working on a fix.

  • Like 2
  • Thanks 1
Danila T.

Danila T.

Posted
Posted

Fixed. Thanks.

  • Like 3
  • 3 months later...
GFGINJA

GFGINJA

Posted
Posted

Hi Danila, I am having this same issue, not sure if it was fixed, i am trying to contact the support team but send button never activates

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/13/2022 at 12:47 AM, GFGINJA said:

I am having this same issue, if it was fixed, i am trying to contact the support team but send button never activates

Hello @GFGINJA, 

Welcome!

  • @Danila T., advised the issue was fixed, May 24th, 2022. 
  1. Does the problem with "Contacting support, send button never activates", happen in every supported browser: Edge, Chrome, Firefox?
  2. Does it happen if the browser is run in Private or Incognito mode? 
  3. Which Kaspersky software: name, version & patch(x), is installed, on the Windows taskbar, or hidden icons, right click the Kaspersky icon, select About?

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
GFGINJA

GFGINJA

Posted
Posted
On 9/13/2022 at 6:44 AM, Flood and Flood's wife said:

Hello @GFGINJA, 

Welcome!

  • @Danila T., advised the issue was fixed, May 24th, 2022. 
  1. Does the problem with "Contacting support, send button never activates", happen in every supported browser: Edge, Chrome, Firefox?
  2. Does it happen if the browser is run in Private or Incognito mode? 
  3. Which Kaspersky software: name, version & patch(x), is installed, on the Windows taskbar, or hidden icons, right click the Kaspersky icon, select About?

Please post back? 

Thank you?
Flood?+?

Hello Flood,

 

I've tried in Edge Chrome and Firefox (all up to date).

I am doing it for Kapersky Total Security - V21.3.10.391 (j).

Currently using Windows11.

 

KR

Goncalo Ginja

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/14/2022 at 8:43 PM, GFGINJA said:

Edge Chrome and Firefox (all up to date); Kaspersky Total Security - V21.3.10.391 (j); Windows11.

Hello @GFGINJA, 
Thank you for the information!

  1. Does it happen if the browser is run in Private or Incognito mode? 
  2. Kindly post the Support URL please? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
GFGINJA

GFGINJA

Posted
Posted
3 minutes ago, Flood and Flood's wife said:

Hello @GFGINJA, 
Thank you for the information!

  1. Does it happen if the browser is run in Private or Incognito mode? 
  2. Kindly post the Support URL please? 

Thank you?
Flood?+?

 

Hi,

 

Just tried in both and the samething happens, it does not allow to proceed.

 

https://support.kaspersky.com.br/b2c/pt?qs=on

 

I've tried to choose Support via Telephone, Chat and email, always goes to the same page.

 

KR

Goncalo Ginja

  • Like 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/14/2022 at 9:03 PM, GFGINJA said:

Just tried in both and the same thing happens, it does not allow to proceed.https://support.kaspersky.com.br/b2c/pt?qs=on

I've tried to choose Support via Telephone, Chat and email, always goes to the same page.

Hello @GFGINJA, 
Thank you for the information!

  1. Has the site ever worked before? 
  2. Please go to https://support.kaspersky.com.br/b2c/PT, does the issue repeat? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
GFGINJA

GFGINJA

Posted
Posted
Just now, Flood and Flood's wife said:

Hello @GFGINJA, 
Thank you for the information!

  1. Has the site ever worked before? 
  2. Please go to https://support.kaspersky.com.br/b2c/PT, does the issue repeat? 

Thank you?
Flood?+?

1 - It's the first time i am trying to use the Kapersky support.

2 - It did not work, getting the same issue

 

Attached the screenshot . . I ve tried with and withou product key, with and without attachments

Kapersky form.png

  • Like 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/14/2022 at 9:37 PM, GFGINJA said:
  1. It's the first time i am trying to use the Kaspersky support; it did not work, getting the same issue

Hello @GFGINJA, 
Thank you for the information!

  1. For the "Contacting support, send button never activates"  issue, please wait for @Danila T.to engage. 
  2. For the "Not able to activate KTS" issue, what is the actual error please? 
  • IF the images are in Portuguese, please kindly add English translation? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/14/2022 at 9:37 PM, GFGINJA said:

1 - It's the first time I'm trying to use the Kaspersky support.  2 - It did not work, getting the same issue

Hello @GFGINJA, 

Update, we logged a case with Kaspersky, the Kaspersky Chat agent was able to replicate the issue & advised: "There seems to be a problem from our end."

She's escalated the issue to the experts. She apologized for the inconvenience. They are aware of the impact on PT users. 

Atm there's no timeframe available to know when the issue will be rectified; however, as soon as we hear anything, we'll update here. 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
  • Like 2
GFGINJA

GFGINJA

Posted
Posted
1 hour ago, Flood and Flood's wife said:

Hello @GFGINJA, 

Update, we logged a case with Kaspersky, the Kaspersky Chat agent was able to replicate the issue & advised: "There seems to be a problem from our end."

She's escalated the issue to the experts. She apologized for the inconvenience. They are aware of the impact on PT users. 

Atm there's no timeframe available to know when the issue will be rectified; however, as soon as we hear anything, we'll update here. 

Thank you?
Flood?+?

Thank you Flood for your prompt support!

  • Like 2
  • 3 weeks later...
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 9/15/2022 at 10:22 PM, GFGINJA said:

Thank you Flood for your prompt support!

Hello @GFGINJA, 

You're very welcome?!

  • Would you be kind enough to check & see if the issue persists, please - for us it seems to be working: 
Spoiler

image.thumb.png.91bbc580c75eb77a0096bd91b8a2d8e0.png

Noting, there's been no feedback from support, we've sent a follow-up query?

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn
GFGINJA

GFGINJA

Posted
Posted

Hi Flood ?

 

It's finally working.

 

Thank you so much for the support given

 

KR

Goncalo Ginja

  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
On 10/6/2022 at 6:53 AM, GFGINJA said:

Hi Flood ?It's finally working. Thank you so much for the support given. KR. Goncalo Ginja

Hello @GFGINJA, Goncalo Ginja, 

You're most welcome?!

Thank you so much for taking the time to confirm the support portal issue is resolved for you as well? we really appreciate the feedback!

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
pn

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