Cannot activate trial KWTS worker+control

[linuxUser1]

I’m in the process of checking out KWTS and cannot activate a trial licence which I have requested. The server has internet connection but after pasting the code to settings->licence or running /opt/kaspersky/kwts-worker/bin/kwts-worker-control -l --activate-license-code xxx-xxx-xxx-W3BUF I always receive this:

 

Oct 16 16:33:09 av1…. KWTS[1342]: license error: Activation server result error
Oct 16 16:35:00 av1…. KWTS[1342]: Bases update error: License error

 

As far as I can see this is a problem on kaspersky server side as I can see traffic going to activate.activation-v2.kaspersky.com:443

 

 

How can I use this software?

[Nikolay Arinchev]

Hi,

Please open  KWTS webui, choose Settings->Database update->Maximum duration(min), set bigger value than default, for example 40 min and start database update. License can't be activated without initial database update.

[linuxUser1]

Thats’s not it . I was told by support that “the trial code xxx-xxx-xxx is for Kaspersky Security for Mail Server, not for Kaspersky Web Traffic Security”. But I requested a trial for KWTS! Also, I did request another trial and received the SAME number again!

[ValeriySundukov]

Hi, I have a problem too. Increasing base maximum duration does not help.

I have trial key xxxx-xxxx-xxxx-xxxx.

The message says: this code activation for Kaspersky Web Traffic and Kaspersky proxy server 5.5.

 

Logs worker:Bases update error: License error

Worker on activation: license error: Activation server result error

log /var/log/kaspersky/kwts-worker/Updater:

17/12/2019 12:15:00.413 2692 ERR InitKsnServicesCheckResultFailedException - failed to get iface with id 0x2702a491: 0xa6440010 (Unknown result code). At /tmp/buildbot/core_updater-kwts-worker_linux-64/build/source/ksn_service_registrator.h(45) 
17/12/2019 12:15:00.505 2692 ERR updater    [updater_facade_tasks.cpp:246] Update denied by IUpdatePolicy::ShouldUpdate with code: False
17/12/2019 12:15:00.505 2692 ERR Failed to update bases, result code: 0xa0420001
17/12/2019 12:15:00.505 2692 ERR update failed code: a0420001, module name: "EKA", description: "Unknown result code

 

log /var/log/kaspersky/kwts-worker/Licenser:

17/12/2019 13:19:49.034 1565 ERR lic        FacadeImpl::CheckLicense() SystemException - checkActiveLicense failed: 0xa04c001e (Unknown result code). At /home/builder/a/b/a_IIQWVMZJ/licensing/licensing_product_facade/src/FacadeImpl.cpp(512) 
17/12/2019 13:19:49.035 1565 ERR /tmp/buildbot/core_licenser-kwts-worker_linux-64/build/source/licenser_impl.h:502(policy.CheckLicense(m_licensing, &checkInfo)),(EKA_SUCCEEDED(_result)) failed: result = 0xa04c001f
 

[linuxUser1]

I was not able to resolve this. The trial simply does NOT work. After purchasing however the product started working immediately.