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Cancellation of renewal


Owen2012

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Owen2012

I didn't not want to renew this app for the past 3 years and yet my account kept getting deducted. I am struggling to cancel the latest renewal. Could anyone help? Thanks. 

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Flood and Flood's wife
Posted (edited)
1 hour ago, Owen2012 said:

I didn't not want to renew this app for the past 3 years and yet my account kept getting deducted.

I am struggling to cancel the latest renewal.

  1. Could anyone help?

Thanks. 

Hello @Owen2012

Welcome!

  1. Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include:
  • The email address used to purchase the KSK subscription
  • The KSK Activation code - found in (your) MyKaspersky account - select subscriptions, select KSK, select the eye to expand the Activation code - shown in image 2 below

image.thumb.png.3d68cbc69f17924bde02b10721914b38.png

How to cancel auto-renewal?

image.thumb.png.4647431779d8b5aa6dcd50d4e7a18f52.png

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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  • 3 months later...
Flood and Flood's wife
11 minutes ago, AlyTomji said:

Soon to be illegal to require a support case to be created!
Glad I found this.

Hello @AlyTomji

Welcome!

We're not sure why it would be 'illegal' to create a Kaspersky support case?

IF (you're) in the US, all licenses will keep functioning until their original expiration date, Guide on Kaspersky software availability in the United States, Subscriptions and automatic renewal

Only Kaspersky support have access to (your) private information & can process the *auto-renewal cancellation* - also, in our experience - it's the fastest method available. 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
*auto-renewal cancellation*
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