Can not Deploy KES from KSC

[Mohamed-Ibrahim]

Hello Support, First i am running Kaspersky Security Center AO Kaspersky Lab Version: 10.3.407 Kaspersky Security Center Network Agent (10.3.407) Windows 10 Pro Domain Environment Windows Server 2012 R2 All Laptops Joined Domain. All Firewall Disabled. All Laptops Setting the same. Tired All Kind of Users still the same even if working users. Restarted the Service still same. I am getting this error when i install KES on laptop remotely from KSC Server. Kaspersky Security Center Network Agent (10.3.407): Shared folder "\\IP\admin$" is unavailable for the following accounts: Kas, \kas, .\Kas,\Kas, (Access is denied.) Cannot download the installation package using Network Agent because it is not installed on the target computer yet. Why could be the possible reason of this error? but at the same time, i can install on many other laptops with the same Windows version and same setting. And where i can Download Kaspersky Security Center Network Agent (10.3.407) offline MSI Package.

[Alex]

Network Agent is no more downloadable, you have to get it on KLshare folder of your server. Probably you have to update your KSC to 10.5 or 11

[Mohamed-Ibrahim]

Network Agent is no more downloadable, you have to get it on KLshare folder of your server. Probably you have to update your KSC to 10.5 or 11

How to Update it ?? Ok what about the Problem itself, Do you have any idea why i am getting this error ??

[Nikolay Arinchev]

Hi, At installation task please specify the account that has sufficient privileges to access KLSahre.

[Mohamed-Ibrahim]

Hi, At installation task please specify the account that has sufficient privileges to access KLSahre.

You think i didn't, I already can install on most of Laptops with the same account but i am still getting those errors on specify Laptops.

[KarDip]

Hi Mohamed-Ibrahim Welcome to the new Kaspersky Community. As well as above posts. You can try offline this way. https://support.kaspersky.com/13688 Or via group policy. https://support.kaspersky.com/10639 Thank you.

[Mohamed-Ibrahim]

Hi Mohamed-Ibrahim Welcome to the new Kaspersky Community. As well as above posts. You can try offline this way.https://support.kaspersky.com/13688Or via group policy.https://support.kaspersky.com/10639Thank you.

Hi KarDip, I have tried your methods but still the same Problem ..

[KarDip]

HI Mohamed-Ibrahim Yes well this can happen as it is trial an error figuring out what is wrong. Okay let's try reinstaling the network agent. https://support.kaspersky.com/12007 Additional"network agent" information https://support.kaspersky.com/9289 Just a thought. Hymn maybe make sure your "admin password" is the same on all devices. So maybe on the deployment task, add your passwords old and new. Thank you.

[Mohamed-Ibrahim]

Guess What I upgraded and Updated everything, Reinstall windows, but the same machine got in stock house for while and just start using it again, and the same problem still on LOL after doing everything,

 

aspersky Security Center AO Kaspersky Lab Version: 12
Kaspersky Security Center Network Agent (11)
Windows 10 Pro
Domain Environment Windows Server 2012 R2

 

What’s wrong, its the only machine have this error, all working well.

[MilanBortel]

Hello @Mohamed-Ibrahim,

is that machine already with some Kaspersky product installed? I’d try to use kavremover in such case, just to make sure it’s clean before the fresh installation.. See this page for kavremover details.

Can you share printscreen of remote installation task error?

Cheers,
Milan

[Mohamed-Ibrahim]

Hello Milan,

As I mention above, it’s a fresh install, this machine never have Kaspersky Endpoint deployed before,

I have issues in deploying the Kaspersky Endpoint on this Machine only

 

I tried everything you can imagine, Firewall Disabled, Edit in Reg, Rejoin the Domain,

Checked all ports, All i got those Errors

 

System error has occurred while running the task. The error details are provided in the event description. If this information is not exhaustive, please contact Technical Support, attaching an archive with an Administration Server trace file. Information about whether your trace file has been received is displayed on the Technical Support website, in article 524.

Kaspersky Network Agent for Windows (English) (12.0.0.7734): Shared folder "\\ip\admin$" is unavailable for the following accounts:
Error 1181/0x43 ('System error 0x43 (The network name cannot be found.)') has occurred while accessing file system object '\\ip\admin$\Temp\KAV Remote Installations\33c9861a32c44374bd116f3b514d20e6_1'.

 

Don’t know what’s wrong actually.

 

[MilanBortel]

Hm.. that error is really weird 🙄

I’d try to install only Network Agent (no KES). If necessary, do it offline (export standalone installation package from KSC):

Is it returning the same error?

Milan

[Mohamed-Ibrahim]

@MilanBortel 

 

You mean i should try to Install the Network Agent manual on the Machine, and then try to deploy the Endpoint 11 from the Console ??

or I have to install both manually ??

[MilanBortel]

@MilanBortel

 

You mean i should try to Install the Network Agent manual on the Machine, and then try to deploy the Endpoint 11 from the Console ??

or I have to install both manually ??

Yes, I’d try to install Network Agent first manually - after successful installation, the machine becomes “managable” and then the remote installation of KES might probably end up well 🤔

Let me know! 

[Mohamed-Ibrahim]

@MilanBortel 

 

IF i installed Network Agent and Endpoint manually, they won’t active through the console KSC.

 

Because i tried it before.

[Mohamed-Ibrahim]

@MilanBortel

 

You mean i should try to Install the Network Agent manual on the Machine, and then try to deploy the Endpoint 11 from the Console ??

or I have to install both manually ??

Yes, I’d try to install Network Agent first manually - after successful installation, the machine becomes “managable” and then the remote installation of KES might probably end up well 🤔

Let me know! 

This Method, i tried before didn’t work, i even have a machine Network Agent already installed on it but the Endpoint Application couldn’t complete the installation task.

[MilanBortel]

Hm.. it’s getting a little complicated :)

What do you mean by saying: “they won’t active through the console KSC” .. if you install Network Agent on the machine, it should appear as “managed device” - by default there is an automated relocation rule, which moves a machine with Network Agent installed in the “Managed devices” group. You can check the rules in here:

Relocation rules

Can you share printscreen of the rules?

[Mohamed-Ibrahim]

Hm.. it’s getting a little complicated :)

What do you mean by saying: “they won’t active through the console KSC” .. if you install Network Agent on the machine, it should appear as “managed device” - by default there is an automated relocation rule, which moves a machine with Network Agent installed in the “Managed devices” group. You can check the rules in here:

Relocation rules

Can you share printscreen of the rules?

Yes i know what you are talking about no worried, i mean the license activation from KSC, well when i install the Network agent i still want to install the Endpoint, and here the problem, it won’t deploy whatever i do. and if i install both Network Agent and Endpoint Manually the KSC won’t recognize the machine to active it, or manage it. i tried this method before on other Machine and didn’t work, the KSC didn’t recognize it nor manage it, now this Machine with the Error, i will try something like refresh the Windows or Update the Windows, and see, but what i am facing now weird Issue with different machine

I am trying to Deploy Kaspersky from KSC, the Agent installed but the Endpoint won’t install and giving this Error, as showing in the attached screenshots, and there is no antivirus installed on this machine and no incompatible application.

 

 

 

[Mohamed-Ibrahim]

OK I fixed it by reinstall windows, even though i installed fresh windows on this machine few months ago and i am pretty sure i did not install any third party Application.

[Mohamed-Ibrahim]

still the other problem remain,

 

System error has occurred while running the task. The error details are provided in the event description. If this information is not exhaustive, please contact Technical Support, attaching an archive with an Administration Server trace file. Information about whether your trace file has been received is displayed on the Technical Support website, in article 524.

Kaspersky Network Agent for Windows (English) (12.0.0.7734): Shared folder "\\ip\admin$" is unavailable for the following accounts:
Error 1181/0x43 ('System error 0x43 (The network name cannot be found.)') has occurred while accessing file system object '\\ip\admin$\Temp\KAV Remote Installations\33c9861a32c44374bd116f3b514d20e6_1'

I couldn't connect through share from Windows Server to the machine, even if all group policy and settings and firewall off and printer and share on and ports on and all as same as the other machines in the network, still trying to figure out whats the problem,