Can not Complete the user registration form after install kaspersky anti ransomware tool for home

[xiaoxiao]

Edited January 22 by xiaoxiao

[Vasily Burov]

Hi, @xiaoxiao!

Thank you for your message. Do you have access to the internet on this machine? If yes, can you access the "https://app-sj06.marketo.com/" site in the browser?

Thanks.

[xiaoxiao]

I have access to the internet, but i can't access the "https://app-sj06.marketo.com/" site in the browser

[Vasily Burov]

Hi, @xiaoxiao!

KART gets data for registration form from this site. For successful registration you must have access to this site. 

Thanks. 

[lightof7ustice]

Hi @Vasily Burov,

Sorry to bother but I had the same problem. I was connecting from Spain so there shouldn't be a censorship problem. I tried directly connecting, connecting with Kaspersky VPN and Adguard VPN, but none of them works for access to the aforementioned site.

[Vasily Burov]

Hi, @lightof7ustice!

In nearest future we will add the registration form on the product web site.

Thanks.

[Marcelo Costa]

I Have the same issue, but I can access the "https://app-sj06.marketo.com/" site in browser. See attached image.

I'm from Porto Alegre, Brazil.

 

Have a solution to this issue?

 

Best regards,
Marcelo Costa

 

[Vasily Burov]

Hi, @Marcelo Costa!

In latest product release we enhanced the registration process and access to the https://app-sj06.marketo.com/ is no more needed. Please upgrade the product to the latest version (6.6.0.243 (b)).

Thanks.