Can no longer send subscriptions to existing devices

February 16

I manage a number of computers, each running various flavours of Windows, but mainly W11, and each with different users. When Kaspersky subscription renewal is due, I purchase from the same IT vendor that have I used for the last 5 years or so, paste the new subscription for Kaspersky Premium into my.kaspersky, then normally I could push the new subscription\license to the computers that are due for renewal, saving me heaps of time.

However, after purchasing a 5 license pack today, I no longer have this option. In the subscription details, I can see a drop down button with a caption 'Send To Device' and the only option in the drop down is New Device. If I expand 'My Devices' inside the subscription, then click 'Add' it prompts me to 'Select app to download' with Kaspersky, Kaspersky VPN and Kaspersky Password Manager, but still no option to send to an existing device that is already attached to my account.

I then read through the formus here and followed an article on adding a new user, which I have done that now, but then when the download link is received on the other user via email, I download the software, install, then it prompts for an activation code + user name/password + authentication code + choose a subscription on the account. Why? This used to be so easy to push a new license code to an existing machine, now I can't do it.

Is there a way around this limitation, because the way it is setup now is forcing me to manually touch each computer to perform the inital setup?

February 16

Hello @kasp-tester,

Welcome!

IF the process is followed as documented by Kaspersky - a *renewed-subscription* doesn't require a new user/s to be added - according to (your) notes - there were already existing users, with Kaspersky installed...

For *shared-protection* & the *initial-set-up* (you) the subscription-owner needs to *invite* other user/s to join the subscription, this is done via (your) MyKaspersky account - however - as you stated above - the users already exist, have been configured & have been using the *original-subscription*.

IF the *original-users* have not OR had not -> been set-up with their *own* MyKaspersky account then the set-up has not been done as per the design by Kaspersky, please read: My Kaspersky, Shared protection.