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Camera locked on MS Laptop 2 - face recognition for sign in not working

Hi,

 

After I installed Kaspersky on my Microsoft Laptop 2 I am unable to login using face recognition.  The computer returns an error message “Cannot start the camera”.

 

Any suggestions would be appreciated - thanks

 

Salut,


Après j'ai installé Kaspersky sur mon ordinateur portable Microsoft 2 je suis incapable de se connecter en utilisant la reconnaissance faciale. L'ordinateur renvoie un message d'erreur Impossible de démarrer la caméra.


Toute suggestion serait appréciée - merci

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