Calls and SMS Function has gone missing

[Rob Easther]

On the Parent Account, I had access to monitor Calls and SMS, It wasn't working so I turned it off. Now I cannot see the fanction at all. Does anyone know how to get it back?

[Flood and Flood's wife]

Hello Rob Easther, Welcome! Please tell us KSK version#? Information:

1. March 2019, Kaspersky made changes to KISA & KSK, to comply with new Google Play Policy:

1. Calls & SMS features were affected. KSK, latest version, will no longer access Call and SMS information.

http://links.kaspersky.sm/c/2GG/HaE/S8OISPOvEbEj_4DASzosay/bP/P_J/F/6d62e677

1. New Google Play policy cuts both ways, March 26, 2019

https://www.kaspersky.com/blog/ksk-kisa-descoping/26010/?utm_source=newsletter&utm_medium=Email&utm_campaign=kd%20weekly%20digest

1. Changes to Kaspersky Internet Security for Android and Kaspersky Safe Kids mobile apps, March 15, 2019

https://help.kaspersky.com/KSK/Mob1.0MR16update6/en-US/94982.htm

1. Kaspersky Safe Kids for Android/iOS, Mar 26, 2019

http://links.kaspersky.sm/c/2GG/H1j/KDMm9Do0kbw-LF4_EwPl2y/bP/P_J/F/40cb6a2e

1. Smart control for smart kids, June 17, 2019

IF the KSK version was the most recent AND you had access to monitor Calls and SMS, that's contrary to Kaspersky's technical advice, therefore, if the issue you're experiencing fits this criteria, please contact Kaspersky Technical Support, via your online MyKaspersky account, log an incident, ask the Team to explain "what has gone wrong"? Thanks.