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BSOD after installing kaspersky at my laptop


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hendarkflame
Posted

Hi, i’m get BSOD at startup windows 7 and cannot go into normal booting only can use safe mode after installing kaspersky anti virus. How to solve it and i cannot system restore because it’s not my laptop and it’s have many important data. 

 

kasper

GSI log

https://www.getsysteminfo.com/report/dbc64b231c70fba0d0c42aa02da691ca

 

the error i got

 

 I hope someonecan help me thank you.

Wesly.Zhang
Posted

Hello,

Do you have using VPN: C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe ? Please uninstall Kaspersky Secure Connection and reboot, Let’s take a look whether BSOD will occur again or not.

Regards.

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