Blue dump issue windows 7 sp1 32 bit

[daru]

Hi, blue dump issue on win7 sp1 all version tried like - kes10sp2mr3 as well as Kes11 bu the result is same. Please find the GSI & complete Memory dump. Please help us to resolve the issue. Download link https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe 1 file GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip Download link https://wetransfer.com/downloads/9270280706ea74945605255644d324f320190520055230/a464e95c5a334ed50e1e5185d734b0cb20190520055230/a84850 1 file  MEMORY.DMP BR

[Nikolay Arinchev]

Hi, Please provide us with full GSI log. Please refer to the article - https://support.kaspersky.com/common/diagnostics/3632

[daru]

Hi Please find the full GSI as requested & help us to resolve the issue BR

[daru]

Hi, Download link https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe 1 file GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip Download link https://wetransfer.com/downloads/287ccc029b8e12832622464f66d29bb220190524060254/27222824f93156c97d0051d840895d5620190524060254/558086 1 file Events.rar

[Dmitry Parshutin]

Hello! Please attach the main GSI archive. You attached archive from the main GSI file. The file name should be like this: Also please determinate the behavior that can reproduce the BSOD. Thank you!

[daru]

hi, unable to create GSI along with windows event . So i have given you separately. GSI & Event viewer. Please help. BR

[Nikolay Arinchev]

Hi, Please use any fie sharing resource to upload data and provide us with a link.

[daru]

Hi, Hi, Download link https://wetransfer.com/downloads/1f9b2a0de2893d4977d2d34bc570c1db20190520104906/995cb24a5f107ae6a65fc3d8d664cbb320190520104906/204efe 1 file GetSystemInfo_IND-DT-01454_Parina Nagar_2019_05_20_16_06_15.zip Download link https://wetransfer.com/downloads/287ccc029b8e12832622464f66d29bb220190524060254/27222824f93156c97d0051d840895d5620190524060254/558086 1 file Events.rar Download link https://wetransfer.com/downloads/9270280706ea74945605255644d324f320190520055230/a464e95c5a334ed50e1e5185d734b0cb20190520055230/a84850 1 file MEMORY.DMP BR

[daru]

hi, still waiting for your positive response. BR

[Dmitry Parshutin]

hi, still waiting for your positive response. BR

Hello! Please describe how do you collect the GSI. We need the whole archive that contains the archive that you attached. Thank you!

[daru]

I have executed GSI 5.2 & exported event viewer separately. BR

[daru]

hi, still waiting for your positive response. BR

[Nikolay Arinchev]

Thank you for that info! Could you please clarify is this issue(BSOD) occurs at Administration server host, that runs KES 10.3.0.6294?

[daru]

Hi, No its seperate client system where kes 10.3.0.6294 is installed. Please help. BR

[Nikolay Arinchev]

Is it possible to update KES to the most recent version(KES11.1)?

[daru]

Hi, It's is windows 7 sp1 32 bit. Is it possible to kes11.1 on that particular PC. BR

[Nikolay Arinchev]

Yes, KES11.1 supports Win7sp1 x86 - https://help.kaspersky.com/KESWin/11.1.0/en-US/127972.htm

[daru]

Hi, we have tried with kes 11.1 the result is same. (BSOD) error occurs. Br

[Dmitry Parshutin]

Hi, we have tried with kes 11.1 the result is same. (BSOD) error occurs. Br

Could you please provide a diagnostic data (GSI and full memory dump)from this host with the latest version of KES

[daru]

Hi, I have already provided you the same above. BR