blocked trusted URL [Closed]

[Dave]

Have added trusted URL to antivirus list and it still gets blocked

[kmscom]

apply a window screenshot with the message about blocking How to take a screenshot

[KTSFan]

I have a similar issue with my mobile service provider. Does anyone know why I see the web-page this way? No other pages look like this.

[Flood and Flood's wife]

Hello KTSFan, Welcome!, What's the device Operating system, name, version, build? Kaspersky software name, version/s, release #/s? Do you have popups blocked via Chrome browser settings? chrome://settings/content/siteDetails?site=https%3A%2F%2Ffizz.ca If you go to Chrome > Developer Tools > Console: are there any codes, in RED? Please let us know? Thanks!

[KTSFan]

W7 Home Premium X64, SP1 Build 7601, KTS 19.00.1088(f) I have some rules in the browser like notification blocks on some sites, pop-up and redirect on other, but nothing linked to fizz.ca.

[Flood and Flood's wife]

1. Does the issue happen with any other browser?
2. Have you reset the browser?
3. If you use Chrome "incognito" browser - does the same issue occur?
4. Please check Kaspersky "Reports" - any detections logged? in the same period as when you access Fizz?
5. Does your browser have:

chrome://settings/cookies/detail?site=community.fizz.ca community.fizz.ca locally stored data _answers_sess_production chrome://settings/cookies/detail?site=fizz.ca fizz.ca locally stored data Cache Storage Origin https://fizz.ca Size on disk 2,560 B Last modified Thursday, June 27, 2019 _fbp Name _fbp Content fb.1.1561588987490.825169313 Domain .fizz.ca Path / Send for Any kind of connection Accessible to script Yes Created Thursday, June 27, 2019 Expires Wednesday, September 25, 2019 _ga Name _ga Content GA1.2.1104498417.1561589002 Domain .fizz.ca Path / Send for Any kind of connection Accessible to script Yes Created Thursday, June 27, 2019 Expires Saturday, June 26, 2021 _gcl_au Name _gcl_au Content 1.1.2029240867.1561588986 Domain .fizz.ca Path / Send for Any kind of connection Accessible to script Yes Created Thursday, June 27, 2019 Expires Wednesday, September 25, 2019 _gid Name _gid Content GA1.2.1611929477.1561589002 Domain .fizz.ca Path / Send for Any kind of connection Accessible to script Yes Created Thursday, June 27, 2019 Expires Friday, June 28, 2019 fizzlang Name fizzlang Content en Domain .fizz.ca Path / Send for Any kind of connection Accessible to script Yes Created Thursday, June 27, 2019 Expires Friday, June 26, 2020 Local storage Origin https://fizz.ca Size on disk 2,757 B Last modified Thursday, June 2019 Service Workers Origin https://fizz.ca Size on disk 4.3 KB ---------------------------- Also, this topic: "Blocked trusted URL. Have added trusted URL to antivirus list and it still gets blocked"

1. Is your issue the same?
2. Have you actually added or modified Kaspersky software to exclude a URL from being detected or is the issue you're experiencing, a page not presenting fully resolved?

 Note: Kaspersky is detecting embedded urls : Dangerous URL blocked

[Flood and Flood's wife]

Kaspersky detecting "dangerous" embedded urls - mobile service provider - https://fizz.ca/en - page not resolving correctly. 69 other engines do not detect malware at this site. Happens irrespective of which browser is used. Universal issue, happening to Kaspersky Customers in northern hemisphere and southern hemisphere. Please log into your MyKaspersky account https://my.kaspersky.com/ Create an incident https://my.kaspersky.com/techsupport#/requests/new Provide all relevant details, including screen prints and ask the team to escalate for review of possible "false / positive" detections. Please be kind and post the INC# back here in your post? Best regards!

[KTSFan]

I found my problem. The Anti-Banner was blocking the website. Resolution: I added it in the exceptions. FLOOD : Thank you very much for your help!

[Flood and Flood's wife]

Hello KTSFan, You're very welcome. You might like to remove the exclusion in 24 to 48hrs & retest, Kaspersky AntiVirus Lab, hard at work today correcting the false positive. From: newvirus@kaspersky.com Sent: Thursday, 27 June 2019 13:31 Thank you for contacting Kaspersky Lab RE: [Malicious link]Anti-virus Lab replies to your request [VD3][LN:EN] [KL-463682] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463681] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463680] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463679] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463678] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463677] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463676] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463675] RE: [Malicious link]Anti-virus Lab replies to your request [VD3][URL:3][LN:EN] [KL-463674] (9X) URL was removed from blacklist. It will be fixed in the next update. Thank you for your help. Best regards, German Bezdetko, Malware Analyst, Kaspersky Lab