Hi,

I am currently using Kaspersky Internet Security.

For few days, I am seeing errors while uploading files, though I am not facing any errors while downloading files. I just want to know is there is any way I can prevent/stop scanning of files while uploading through Kaspersky Internet Security?

Thanks

Hello @psachinpuri, 

Welcome!

Please tell us:

1. Operating system name, version & build?
2. KIS version & patch(x)? x = letter
3. Where are the files being uploaded to? 
4. Where are the errors seen? 
5. If “uploading files” via browser, do the errors persist, irrespective of browser used? 
6. Open KIS application, select Settings⚙ , select MORE TOOLS, select Reports, select Detailed Reports, select ALL Events, select 24hrs, select Export, save the Report as a text file (.txt), attach📎 the Report to your reply please? 

Please post back?

Thank you🙏

Flood🐳

Hi,

Thanks for quick response. Here is the information that you requested:

1. Microsoft Windows XP Professional x86 Service Pack 3 Build 2600, 32 bits

2. Kaspersky Internet Security 19.0.0.1088 (l)

3. I am a home-based worker and my job involves uploading files to the server of the company through company's application/software. Also, in Threats and Exclusion settings under Exclusions, I have specified trusted applications as well as added exclusions too.

4. While uploading files to company server, I am getting messages like unable to load, and after 2-3 attempts, I am able to upload the files, sometimes the file uploads without any problems and sometimes not. Previously able to upload the files without any problems and this problem has started recently. Just want to check whether Kaspersky is causing this issue or there is some other problem.

5. No uploading through browsers.

Hello @psachinpuri, 

You’re very welcome!

Thank you for replying, the information & the report👌  

• ❎XP is not a supported operating system, please check KIS system requirements❎

May I have:

1. Images of the error please? 
2. Images of the exclusions that have been configured please?
3. A GSI & Windows Logs please? 

Please post back?

Thank you🙏

Flood🐳

Hi,

Thanks for your quick reply.

Right now, I have decided to do some testing at my end just to check whether the problem is indeed from Kaspersky Internet Security or whether there is a problem at my end. Before uploading files, I will pause/disable the protection, and see whether the problem still remains or not. If the problem still remains, then definitely there is something wrong at my end; and if after pausing/disabling the protection, I am able to upload the files without any problems, then definitely there is something wrong in Kaspersky Internet Security settings and then I will get back to you.

Thanks