I installed Kaspersky Antivirus and my mouse and keyboard stopped working after restarting. I am trying to fix the problem using Kaspersky Rescue Disk 18 but it only shows a black screen after choosing “Graphic Mode” or “Limited Graphic Mode”. I have an Nvidia Geforce RTX 4070 graphics card. 

I tried to use this topic as a solution, however the link sent for KRD 2024 beta did not work.

 

I can’t use my keyboard or mouse, I cannot run KRD since it gives me a black screen, and I can’t find recovery mode either. My PC is basically useless. Please help

29 минут назад, demirelab сказал:

I tried to use this topic as a solution, however the link sent for KRD 2024 beta did not work.

Hello.

Direct link to KRD 2024 beta
https://devbuilds.s.kaspersky-labs.com/krd/2024/beta/krd.iso

After use you should delete KRD2024_Data folder.
 

hello.

I need your help please, with my HP laptop model 15-dy2503la (6D996LA) with Windows 11 home single language 64 bits, 11th generation Intel i5-1135G7 processor with 8GB of RAM.

My problem was a black screen, but it was solved with the KRD beta 2024, but my new problem is that I cannot update the database even though I have Wi-Fi, because by clicking where it says it can be updated, nothing happens And I don't know where that folder that they mention in the forum is, I hope you can help me please.

5 часов назад, sparta сказал:

My problem was a black screen, but it was solved with the KRD beta 2024, but my new problem is that I cannot update the database even though I have Wi-Fi, because by clicking where it says it can be updated, nothing happens And I don't know where that folder that they mention in the forum is, I hope you can help me please.

This is a beta version. Databases update has not yet been implemented.

I updated beta with actual bases. Please download again.

https://devbuilds.s.kaspersky-labs.com/krd/2024/beta/krd.iso

So it was like that, it seems fine to me and thank you very much for the help

On 3/14/2024 at 5:15 AM, Yury N. said:

Hello.

Direct link to KRD 2024 beta
https://devbuilds.s.kaspersky-labs.com/krd/2024/beta/krd.iso

After use you should delete KRD2024_Data folder.
 

Hi, I have the same problem, but the beta is no longer available. How can I solve this?

5 часов назад, Bevi сказал:

Hi, I have the same problem, but the beta is no longer available. How can I solve this?

Hello.

Please download latest KRD 2024
https://www.kaspersky.com/downloads/free-rescue-disk

And try “Graphic Mode” or “Limited Graphic Mode”

Edited April 8, 20251 yr by Yury N.