black list of keys is corrupted

[supportth]

I want to know How to solve this problem? I have ubuntu server in vm and when adding license can't add them. according to the picture attached I want to know What caused this problem? and how to fix it

[ElvinE5]

most likely that the system cannot receive updates for anti-virus databases (including blacklists)

you have an older version of the product (more than a year old), product is no longer supported, the databases for it are no longer released.

Спойлер

 

update the product to the latest versions - https://support.kaspersky.com/us/kes-for-linux/11.4.0/245017

Edited August 23, 2023 by ElvinE5

[karim kaydan]

Hi.

I have a Windows server and I see this error message on the server

[ElvinE5]

Check and fix all common problems

- The task of downloading updates to the KSC server works correctly

- create the client update task again

- try clearing the KSC search storage and re-downloading the databases

Спойлер

- reinstall the solution on the problematic device.