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Better renewal process. “the activation key has already been used”, but the old activation key has not been deleted.


rogla90
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Running Mac OSX Catalina 10.15.7

Kaspersky Internet Security 21.1.0.150a.b.c

 

Currently when entering a fresh newly bought unused activation code the product gives an error message “the activation key has already been used”.  That is easy to (mis)interpret as that the activation key has already been used, when it really means that the OLD activation key has not been deleted. After manually deleting the old key it is possible to activate using the new key.

 

A better solution would to actually tell what the problem is and how to solve, that is, that there is an old activation key that must be deleted before the new activation key can be used.

An even better solution would be to do it automatically.

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