Automatic subscription update failed

[joesef]

Message - No connection has been made to activation server in a long time.  Update manually.

 

No instruction on how to do this.

 

Have 144 days remaining on licence.

 

Package appears to be working although I have to occasionally force database update. 

 

 

[Flood and Flood's wife]

Hello @joesef,

Welcome!

* Please read your message. 

• 1 Log into your MyKaspersky account, on the Devices tab, select the device, then select Disconnect the device → image1, accept OK to the popup → image2

 

• 2 Return to the computer, shutdown the computer using full Shutdown, not Restart, power on, login, make sure KIS is active.
• 3 Run a manual KIS Database update - allow it to complete. 
• 4 From  KIS application, select MyKaspersky, make sure the application connects to the MyKaspersky portal.
• 5 Sign into the portal, make sure the device is showing connected on the Devices tab

Let us know the outcome please?

Thank you🙏

Flood🐳

[joesef]

Have followed instructions which appear to have corrected issued.  Thank you for prompt reply 

[Flood and Flood's wife]

Hello @joesef,

You’re most welcome☺ !

Excellent work👏

Thank you for taking the time to let us know, we’re delighted the issue is resolved🤸

Thank you🙏

Flood🐳