Asking to renew the licenses after replacing with new key

[Nadeem]

I am having issue with license key . Recently our license got expired and we replaced with new one. Few users who are roaming and not connected to Network through VPN, we replaced the key manually in their machines. As soon as we manually replace the expiry key with new key it ask for renewal or purchasing new key and open a website where you can purchase or buy new key? However, it is working fine with people who are connected to network through server.

[raviparker]

Hello Nadeem,

I hope you clicked the option where it says manually add the key in the client device. Even if the browser opens for renewal, you can ignore that go ahead with adding key.

Also make sure the key you are adding is for client device and not for security center. Check key property from KSC.