application exception [Moved]

[palmer]

I am using kaspersky security center but I do not find the way to exclude an exe file to be excluded because it has been detected as a false positive, any idea of how to do it ? I think there is a way to catalogue detected applications and exes as secure files.

[Friend]

Hello, @palmer 
Create a request via Company Account: https://companyaccount.kaspersky.com/
Attach the problematic file in the archive with the password: infected and ask to check for false positives.

Exceptions can be configured according to the recommendations of these articles:

https://support.kaspersky.com/KSC/12/en-US/173819.htm
https://support.kaspersky.com/KSC/12/en-US/173182.htm

 

[palmer]

there is nothing on Triggering of rules in Smart Training state, those files were on backup, i tried to restore them but they were detected again, i selected to send to kaspersky, I hope they exlude soon..

[alexcad]

Can you please provide us with information about the installed protection product (Version, Patchlevel, ...)

Regards
Alex

[palmer]

kaspersky security center cloud, only one version availbale as far as i know

[MilanBortel]

I am using kaspersky security center but I do not find the way to exclude an exe file to be excluded because it has been detected as a false positive, any idea of how to do it ? I think there is a way to catalogue detected applications and exes as secure files.

Hello @palmer,

you can set up Exclusions easily via policy: General Settings/Exclusions → Trusted Zone Settings

 

Let us know of result :)

Cheers,
Milan

[palmer]

i think this is a different product

[MilanBortel]

i think this is a different product

So tell me, what other product are you using? There are basically two Business Security products - Kaspersky Endpoint Security for Business (KES) and Kaspersky Security for Windows Server (KSWS) - for both of them, you set the Exclusions same way - via policy. In KSWS policy, you find the Exclusions here:

 

Milan

[palmer]

kaspersky cloud security center but cloud console