Application blocked by HIP. Can't find it to whitelist it

[technikarc]

​Application launches if i disable HIP in the policy.

 

Application is blocked if HIP is enabled and I can find the log about it:

Event type:     Application placed in restricted group
Application:     Kaspersky Security Center MMC Error.cmd
Application\Name:     Kaspersky Security Center MMC Error.cmd
Application\Path:     C:\Soft\Kaspersky Security Center\
Application\Process ID:     7828
User:     VM1\Admin (Active user)
Component:     Host Intrusion Prevention
Result\Threat level:     Low
Result\Precision:     Exactly
Action:     Application placed in group
Object:     KLAppUntrusted
Object\Type:     Application group
Object\Path:     KLAppUntrusted
Object\Name:     KLAppUntrusted
Reason:     Trust group cannot be defined

 

In HIP inside policy settings I cant find this application nor in any group nor can add it using search with any masks or time intervals. It’s just not there.

 

How can I whitelist this application so HIP would not block it?

 

KSC / KNA v11.0.0.1131

KES v11.2.0

​

[Nikolay Arinchev]

Hi,

Have you tried to add it to trusted applications(general settings-Exclusions-trusted zone)?

[technikarc]

After about 12 hours Kaspersky Security Center MMC Error.cmd appeared in HIP settings search menu and I was able to add it to trusted group. It should launch Kaspersky Security Center 11.msc.
Then I couldn't launch Kaspersky Security Center 11.msc even directly or find it in HIP settings search menu. I sew the same error message as with Kaspersky Security Center MMC Error.cmd. And again I couldn't find Kaspersky Security Center 11.msc in HIP settings search menu but could find it on clients workstation in HIP Untrusted group and add it to Trusted group after disabling policy.

Problem was solved adding additional Inventory task.

It should be cleared-out for users that this task is needed HIP functionality to fully work.