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App tunneling not working properly

Plastic_SR

By Plastic_SR
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Plastic_SR

Plastic_SR

Posted
Posted

The solution does not work at least for Honkai: Star Rail, regardless of the tunneling mode, every other connection works follows the app tunneling properly. I have to turn it off, log into the game and then turn it on again for it to work. KIS 21.19.7.527

 

image.thumb.png.439aa355d185f7d6118666038d4aff38.png

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
26 minutes ago, Plastic_SR said:

The solution does not work at least for Honkai: Star Rail, regardless of the tunneling mode, every other connection works follows the app tunneling properly.

I have to turn it off, log into the game and then turn it on again for it to work. KIS 21.19.7.527

 

Hello @Plastic_SR, 

Welcome!

  1. The *solution* is *only* for Kaspersky AV software -> version 21.3*
  2. The *solution* is not designed for version 21.19*
  3. The *solution* has nothing to do with Kaspersky VPN & or tunneling. 
  4. There is no KIS 21.19.7.527; Kaspersky Internet Security (KIS) has been replaced by Kaspersky Standard. Kaspersky is offering a free upgrade, please read:  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.
  5. In that Honkai: Star Rail screen-print, what shows when View details is selected? 
  6. Which Windows OS & *build*, in Windows Search, type WINVER, open the WINVER app & post back the information shown please? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
Adjusted text colours || added: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ
Plastic_SR

Plastic_SR

Posted
  • Author
Posted
34 минуты назад, Flood and Flood's wife сказал:

Hello @Plastic_SR, 

Welcome!

  1. The *solution* is *only* for Kaspersky AV software -> version 21.3*
  2. The *solution* is not designed for version 21.19*
  3. The *solution* has nothing to do with Kaspersky VPN & or tunneling. 
  4. There is no KIS 21.19.7.527; Kaspersky Internet Security (KIS) has been replaced by Kaspersky Standard. Kaspersky is offering a free upgrade, please read:  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.
  5. In that Honkai: Star Rail screen-print, what shows when View details is selected? 
  6. Which Windows OS & *build*, in Windows Search, type WINVER, open the WINVER app & post back the information shown please? 

Thank you🙏
Flood🐳+🐋

Thank you for clarification, i've been haphazardly looking for the solution everywhere that even remotely mentions anything close. I do have the Secure Connection sub, so i thought those are the same thing
I noticed that sometimes it changes to Global Distribution error, which is what i got just now, although i don't know the exact pattern

image.thumb.png.baa441193cec7a0690ec5c70623ccf6e.png

Windows version and build:

image.thumb.png.50654b97aee45429c185dec2b2fa3053.png

The thing that makes me confused is that it even ignores the following tunnelling settings. It shouldn't even be disrupting normal connection, but it seemingly does. I am currently in contact with their support team and waiting for the answer for the time being. What's interesting is that there are no issues like this whatsoever on my phone: i set it up to not use VPN there and it works like a charm

image.thumb.png.970b32db60d1901f78c5c223f20e099f.png

i do apologize if it's not the right thread to be posting this 

  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
9 minutes ago, Plastic_SR said:

Windows version and build: 24H2, 26100.2605

Thank you for clarification, i've been haphazardly looking for the solution everywhere that even remotely mentions anything close. I do have the Secure Connection sub, so i thought those are the same thing
I noticed that sometimes it changes to Global Distribution error, which is what i got just now, although i don't know the exact pattern

image.thumb.png.baa441193cec7a0690ec5c70623ccf6e.png

The thing that makes me confused is that it even ignores the following tunnelling settings. It shouldn't even be disrupting normal connection, but it seemingly does. I am currently in contact with their support team and waiting for the answer for the time being. What's interesting is that there are no issues like this whatsoever on my phone: i set it up to not use VPN there and it works like a charmimage.thumb.png.970b32db60d1901f78c5c223f20e099f.png

 

i do apologize if it's not the right thread to be posting this 

Hello @Plastic_SR, 

You're most welcome!

Thank you for posting back & the information. There's absolutely no need to apologise; we were concerned (you're) using a solution that is not targeted for (your) specific issue. 

  1. Just for clarification, *which* Kaspersky Anti-Virus software is installed, on Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select About - the About screen will show the name (& the version number: 21.19.7.527)
  2. Is the Kaspersky VPN on all the time? 
  3. Which Kaspersky VPN remote virtual server is selected / active? 
  4. On the PC, is the network from cable connection OR wifi? 
  5. In Kaspersky Reports, are there any Honkai: Star Rail events OR any events related to that application? 
  6. In the Honkai: Star Rail *launcher* have you used the Verify resources option? 
  7. Have the game providers verified that the servers are available? 

Thank you🙏
Flood🐳+🐋

  • The title was changed to App tunneling not working properly
Plastic_SR

Plastic_SR

Posted
  • Author
Posted (edited)
48 минут назад, Flood and Flood's wife сказал:

Hello @Plastic_SR, 

You're most welcome!

Thank you for posting back & the information. There's absolutely no need to apologise; we were concerned (you're) using a solution that is not targeted for (your) specific issue. 

  1. Just for clarification, *which* Kaspersky Anti-Virus software is installed, on Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select About - the About screen will show the name (& the version number: 21.19.7.527)
  2. Is the Kaspersky VPN on all the time? 
  3. Which Kaspersky VPN remote virtual server is selected / active? 
  4. On the PC, is the network from cable connection OR wifi? 
  5. In Kaspersky Reports, are there any Honkai: Star Rail events OR any events related to that application? 
  6. In the Honkai: Star Rail *launcher* have you used the Verify resources option? 
  7. Have the game providers verified that the servers are available? 

Thank you🙏
Flood🐳+🐋

No antivirus software installed alongside it, only Windows Defender is active. I only have VPN app installed - which is 21.19.7.527
It's on all the time - though i've only started using it yesterday
The fastest connection for me is to Ukraine, but i've been testing it with Germany/Poland as well
My router is connected with a cable to my PC
If you are referring to log files in Kaspersky Lab\KSDE5.19\Traces then i'm unable to see the  contents of SRV.log files - however, i'm able to inspect the GUI.log ones, and only saw the following related to it:HSRerror.thumb.png.86b036c381386c0c1f50445496963a76.png

I will try, however i doubt this will yield anything, considering that it only doesn't accept logging in in any of their games - Zenless Zone Zero and Genshin Impact straight up crash. Other games requiring internet - such as Dota or Hitman 3 - work without issue with or without VPN
Yes, they have the diagnostic tool to determine connectivity - first two nodes fail regardless of whether the VPN is connected or not

Maybe there's a way i can limit inbound/outbound connections between the two apps specifically? I've had an issue with another game a long time ago that had mandatory connection to geoblocked service that i did not need and i solved it by forbidding the outbound connection from the game entirely via Firewall, but i have no clue if i can do so with specific addresses or appsgain

Edited by Plastic_SR
doubled text fixed
  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
13 minutes ago, Plastic_SR said:
  • No antivirus software installed alongside it, only Windows Defender is active. I only have VPN app installed - which is 21.19.7.527
  • It's on all the time - though I've only started using it yesterday. 
  • The fastest connection for me is to Ukraine, but I've been testing it with Germany/Poland as well. 
  • My router is connected with a cable to my PC
  • If you are referring to log files in Kaspersky Lab\KSDE5.19\Traces then i'm unable to see the  contents of SRV.log files - however, I'm able to inspect the GUI.log ones, and only saw the following related to it: Winapi error. 
  • I will try, however i doubt this will yield anything, considering that it only doesn't accept logging in in any of their games - Zenless Zone Zero and Genshin Impact straight up crash. Other games requiring internet - such as Dota or Hitman 3 - work without issue with or without VPN
  • Yes, they have the diagnostic tool to determine connectivity - first two nodes fail regardless of whether the VPN is connected or not
  1. Maybe there's a way i can limit inbound/outbound connections between the two apps specifically? I've had an issue with another game a long time ago that had mandatory connection to geoblocked service that i did not need and i solved it by forbidding the outbound connection from the game entirely via Firewall, but i have no clue if i can do so with specific addresses or appsgain

Hello @Plastic_SR, 

Thank you for the information!

  1. Kaspersky Reports are available is Kaspersky's Home AV range; there's no such feature for the Kaspersky VPN. 
  2. IF VPN traces have been activated please ensure to end the tracing when you're done - trace files can be huge & can impede system performance (IF people forget they're running). 
  3. So at the moment the VPN is set to Fastest server - is that correct? 
  4. In Split tunneling -> Honkai: Star Rail -> should be *added* as Apps that never connect via VPN. 
  5. & change the VPN Protocol to Catapult Hydra. 
  6. Unfortunately configuring Windows Firewall is out-of-scope for the Kaspersky Forum. 
  • Are (you) now saying two other games from the same provider are also not working? IF the answer is 'yes', (ioo), the issue is not the Kaspersky VPN, but, you're more than welcome to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown; include a *detailed history* 
  • *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*          

  image.thumb.png.e5990eb661ef006e74ce207180894884.png       

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Plastic_SR

Plastic_SR

Posted
  • Author
Posted (edited)
40 минут назад, Flood and Flood's wife сказал:

Hello @Plastic_SR, 

Thank you for the information!

  1. Kaspersky Reports are available is Kaspersky's Home AV range; there's no such feature for the Kaspersky VPN. 
  2. IF VPN traces have been activated please ensure to end the tracing when you're done - trace files can be huge & can impede system performance (IF people forget they're running). 
  3. So at the moment the VPN is set to Fastest server - is that correct? 
  4. In Split tunneling -> Honkai: Star Rail -> should be *added* as Apps that never connect via VPN. 
  5. & change the VPN Protocol to Catapult Hydra. 
  6. Unfortunately configuring Windows Firewall is out-of-scope for the Kaspersky Forum. 
  • Are (you) now saying two other games from the same provider are also not working? IF the answer is 'yes', (ioo), the issue is not the Kaspersky VPN, but, you're more than welcome to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown; include a *detailed history* 
  • *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*          

  image.thumb.png.e5990eb661ef006e74ce207180894884.png       

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Already tried both whitelist and blacklist methods: I've also added everything game/launcher related - in fact the Apps that never connect via VPN seems to be the one setting that triggers Server distribution error, while Apps that always connect via VPN triggers the Global distribution error. I've just installed the AV - no license however as i don't plan on switching AVs - and there doesn't seem to be any other logs in any tab besides the AV task starting - unless there's something i've not set up

image.thumb.png.6d9ec13d190ba0bed0b5d1b90643de26.png

Yes, at the moment i am using the Fastest server available

Considering that changing the VPN protocol also did not yield any results, i will try to contact support if there's nothing else that we have missed

Edited by Plastic_SR
grammar
  • Thanks 1
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted (edited)
4 hours ago, Plastic_SR said:

Already tried both whitelist and blacklist methods: I've also added everything game/launcher related - in fact the Apps that never connect via VPN seems to be the one setting that triggers Server distribution error, while Apps that always connect via VPN triggers the Global distribution error. I've just installed the AV - no license however as i don't plan on switching AVs - and there doesn't seem to be any other logs in any tab besides the AV task starting - unless there's something I've not set up

Yes, at the moment i am using the Fastest server available

Considering that changing the VPN protocol also did not yield any results, i will try to contact support if there's nothing else that we have missed

Hello @Plastic_SR, 

Thank you for the information. 

Works fine for us: 

image.thumb.png.abaac0d6ab76810af0ee32864208e63a.png

image.thumb.png.0e531d5e61c357ed8af025a835c911ee.png

image.thumb.png.d6006f9a25fe6e114c195a15a92f1b71.png

 

Please share the outcome of the support interactions, when available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
Added images

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