app keeps crashing on full scan

[OG_SeaL]

every time i start a full scan the app just shuts down without a warning at 80% or more. after it shuts down and restarts automatically i have to start the scan again from zero.

i have restarted my pc nothing changes i also bought and downloaded the antivirus today

[Guilhermesene4096]

Hello @OG_SeaL,

 

Welcome to the Kaspersky community.

 

Please see if this guide helps you in any way → A scan task freezes or is interrupted

 

Sincerely,

 

Guilherme

[OG_SeaL]

20 minutes ago, Guilhermesene4096 said:

Hello @OG_SeaL,

 

Welcome to the Kaspersky community.

 

Please see if this guide helps you in any way → A scan task freezes or is interrupted

 

Sincerely,

 

Guilherme

i checked the link and sent a report via e-mail. my system also meets requirements. 

[Guilhermesene4096]

Hello @OG_SeaL,

 

Could you answer a few questions, such as:

• Did this problem already exist or did it start recently?
• Did you install Kaspersky from a clean installation or did you upgrade from an old version to a new one?
• Have you tried reinstalling the product? (Uninstalling → Restarting the PC → Installing again)

To completely uninstall Kaspersky from your device, see this topic → How to remove a Kaspersky application

 

If you have already contacted technical support, simply wait and a support employee will contact you.

 

Sincerely,

 

Guilherme

Edited January 17 by Guilhermesene4096