Android VPN Connection issue

[_nV]

I do have Kaspersky VPN Secure Connection more than 2 years and I am extremely happy with the product. Recently I have been facing connection issues on my android phone.

Error/issue occours when mobile data is switched. When I am on wifi, it works flawless. However when I am on mobile data Kaspersky VPN can not establish a connection.

Reinstalled, cleared cache, restarted phone several times and it doesn't work.

Any suggestions?

[Berny]

@_nV Welcome.
 

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/

This issue could eventually be related with your ISP , did you try 3G & 4G ?

[_nV]

6 hours ago, Berny said:

@_nV Welcome.
 

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/

This issue could eventually be related with your ISP , did you try 3G & 4G ?

On None of them above if it's mobile network. I'll contact to my ISP as well.

[_nV]

Solved.

The issue was being a beta tester, uninstalled beta version, quit beta program and it's working flawless.

[Berny]

@_nV

FYI : Kaspersky Lab software release stages