Android v1.112.02 - no ability to request 'extra time' like on PC - was available on previous versions.

[Benoire]

Hi folks

Has Kaspersky removed the ability for children to request extra time?  We've got two different tablets (Samsung Galaxy S6 Lite & Lenovo Tab P11 Pro) with the latest version installed, v1.112.02, its no longer present when the device is locked, e.g. time schedule is used.

Previous versions allowed the user to ask for extra time like on a PC but now this option is missing so the device is fully locked with only apps that are allowed when locked showing.

If its been removed, can I ask why?  If its a bug - is there a timeframe to fix?

Thanks

[Flood and Flood's wife]

4 hours ago, Benoire said:

1. Has Kaspersky removed the ability for children to request extra time?

We've got two different tablets (Samsung Galaxy S6 Lite & Lenovo Tab P11 Pro) with the latest version installed, v1.112.02, its no longer present when the device is locked, e.g. time schedule is used.

Previous versions allowed the user to ask for extra time like on a PC but now this option is missing so the device is fully locked with only apps that are allowed when locked showing.

If its been removed, can I ask why?  If its a bug - is there a timeframe to fix?

Hello @Benoire, 

Welcome back!

1. Request more time hasn't been removed by Kaspersky, please read: Approve or decline a request for additional usage time & see images at the end of this post.

• Check Accessibility is enabled? Please read: Enabling accessibility on Android 13 or later. 
• Check both Androids are fully updated? 
• Uninstall KSK - on *ALL* devices -> reboot both Androids with a full power OFF, power ON, download & install a new KSK exe, please follow this guide: How to download Kaspersky apps on Android and iOS, Kaspersky Safe Kids, -> recheck? IF the issue persists - IF (you're) still unable to Request more time - please submit a request to Kaspersky Customer Service,  https://support.kaspersky.com/b2c#contacts - select Email, fill in the template as shown, provide a *detailed history*                                     

Please share the outcome with the Community, when it's available? 

    

     

Thank you🙏
Flood🐳+🐋

Edited 3 hours ago by Flood and Flood's wife
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