Android device - scheduled scan - skip file

[crypticc]

Hello

I recently switched from Norton to Kaspersky and very happy with the switch.

My experience on the phone is less good.

I have a kaspersky on my android and have an APK used to test phone root status.

Kaspersky tells me it's a virus.  It's not but probably uses undocumented features to test if the phone is rooted.

It offers me skip option, which is fine.

Until the next scan when it nags again, and again, and again.

 

Per this topic below permanent exclusions was added to the request list in 2019.  Anyone know how this is getting on?

 

https://forum.kaspersky.com/topic/android-exclusions-always-skip-known-file-cross-post-merged-closed-6919

 

Thanks

Chris 

 

 

P.s. I don't want to turn off scanning entirely... That's what I did with Norton and defeats the point and these kind of nagging messages is one of the reasons I left them.

[Flood and Flood's wife]

6 hours ago, crypticc said:

I recently switched from Norton to Kaspersky and very happy with the switch.

My experience on the phone is less good.

I have a Kaspersky on my android and have an APK used to test phone root status.

Kaspersky tells me it's a virus.  It's not but probably uses undocumented features to test if the phone is rooted.

It offers me skip option, which is fine.

Until the next scan when it nags again, and again, and again.

Per this topic below permanent exclusions was added to the request list in 2019.  Anyone know how this is getting on?

https://forum.kaspersky.com/topic/android-exclusions-always-skip-known-file-cross-post-merged-closed-6919

P.s. I don't want to turn off scanning entirely... That's what I did with Norton and defeats the point and these kind of nagging messages is one of the reasons I left them.

Thanks

Chris 

Hello @Chr1s, 

Welcome!

Sadly, no, in September 2019, Kaspersky Developers said: 

 "We are glad to inform you that your request has been considered and added to the list of suggestions that will be implemented on the future versions of Kaspersky Internet Security for Android."

Since then, in  6 years, 2 months, 1 day: 

Crickets, zip, zilch, a big fat NOTHING!! 

Which is a damm shame, for an Android environment, the ability for the *user* to manually manage & exclude files detected by the AV is essential. 

In the most recent version there's absolutely nothing that meets this criteria: Kaspersky, Android_11.126.

We'd like to know why, however, due to Kaspersky's ballsed-up change management process all the 'communications', including one from a Kaspersky 'supervisor', have been what we would categorize as gaslighting... 

Kaspersky simply close the related cases & the *original-necessary-change* is buried in the bowels of Kaspersky unless & until some poor-creature decides to endure the whole process again....

To which we say, why bother - OR - alternatively, good luck, hope results are forthcoming in (yr) lifetime. 

Thank you🙏
Flood🐳+🐋

[crypticc]

Thanks for your input.. Kaspersky help logged and they report logged with developers. 

 

The email support already asking me to agree problem solved. Hmm. Leave open I think. Thanks again

[Flood and Flood's wife]

29 minutes ago, crypticc said:

Thanks for your input.. Kaspersky help logged and they report logged with developers. 

The email support already asking me to agree problem solved. Hmm. Leave open I think. Thanks again

Hello @crypticc, 

You're very welcome & thank you for posting back & the information!

1. That sadly is the outcome we dreaded but also expected - did you revert & advise Kaspersky the issue is *not* solved & ask them - how it's solved? Kaspersky's *version* of *solved* may be that they've 'logged the issue with the developers'; to the subscriber that's *not* solved - that's escalating the issue to the team who are responsible for fixing the b* issue. You need to let Kaspersky know the issue is not *solved* otherwise they will close the INC.  
2. Please post back the incident request number, it's prefixed with INC0000? 

Thank you🙏
Flood🐳+🐋

Edited 5 hours ago by Flood and Flood's wife
updated 1