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Posted

I've recently downloaded Kasperskyt Premium on my Android, Samsung Galaxy S21

I am unable to turn on protection for my browsers. Whenever I click the "How do I turn it on?" button states tun on accessiblity.

I press the next button and get a message that settings keeps crashing. This I cannot overcome.

Flood and Flood's wife
Posted (edited)
6 hours ago, HybridWolf said:
  • I've recently downloaded Kasperskyt Premium on my Android, Samsung Galaxy S21
  • I am unable to turn on protection for my browsers.
  • Whenever I click the "How do I turn it on?" button states turn on accessiblity.
  • I press the next button and get a message that settings keeps crashing.
  • This I cannot overcome.

Hello @HybridWolf

Welcome!

  1. In the first instance, make sure the Android, Samsung Galaxy S21 meets *all* Hardware and software requirements?
  2. When you get to the step for protection for browsers, *don't* click on "How do I turn it on?", instead, go to Android's Settings, find Kaspersky app and allow the app access to Files & Media - All files.

Screenshot1(1).thumb.jpg.32b93fc2b51b4770830c8c39b282dcf3.jpg

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
grammar

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