Android 11, "Unable to update databases." Database update stops at 25%

[Omala]

I just installed Kaspersky to my Samsung of OS Android 11.

It brings an error "Unable to update databases." It says "Please Try again". But when I try is stops at 25%.

Any guidance?

[Igor Kurzin]

Hi @Omala , 

Does the issue still persist? 

If yes, please contact technical support via https://support.kaspersky.com/b2c/

 

[Omala]

The Support Centre suggested change of Internet connection from to even a hotshot and it worked.