Amazon promotional code, supplied by Kaspersky, not being accepted

[osman34523452]

Hello everyone,i bought the kaspersky premium 2 months ago and they said me after 1 october you will able to use your amazon code on kaspersky gifts.But,i tried it today and i couldnt  get anything.Please help me.

[Flood and Flood's wife]

3 hours ago, osman34523452 said:

1. Kaspersky doesnt refund the amazon check
2. I bought the Kaspersky premium 2 months ago and they said me after 1 October you will able to use your amazon code on Kaspersky gifts. 
3. But, I tried it today and i couldn't  get anything.

Please help me.

Hello @osman34523452, 

Welcome!

1. What does: "Kaspersky doesnt refund the amazon check" mean? -> have you contacted Kaspersky? IF 'yes', why? Kaspersky are the manufacturer of the software *but* they're not the *seller*, the Amazon merchant is the *seller*.
2. Have *you* contacted the Amazon contact as stated in the Amazon Terms & conditions for the Kaspersky Premium purchase? 
3. *Which* Amazon website was the Kaspersky Premium purchased from? 

• As an *example* only, looking at the image below, the Amazon merchant *responsible* for the sale is: Software Direct UK , not Kaspersky, IF (we) had a problem with the sale, we have to contact:  Software Direct UK                                                                                                                                           

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited 5 hours ago by Flood and Flood's wife
formatting

[osman34523452]

İts not a thing like that.When ı bought the kaspersky kaspersky com,they said from 1 octomber you will be able to use the code that we are going to sent to you.(its an amazon code)

İ tried to contact them but since today is saturday,ı couldnt.

İt was like the photo ı just sent.

https://www.kaspersky-gifts.com/tr/hediye-ceki/

I am entering my order number but it doesnt accepts it.

 

Edited 4 hours ago by osman34523452

[Flood and Flood's wife]

1 hour ago, osman34523452 said:

İts not a thing like that. When ı bought the Kaspersky Kaspersky com,they said from 1 October you will be able to use the code that we are going to sent to you.(its an amazon code)

İ tried to contact them but since today is Saturday, I couldn't.

İt was like the photo ı just sent.

https://www.kaspersky-gifts.com/tr/hediye-ceki/

I am entering my order number but it doesn't accepts it.

 

Hello @osman34523452, 

Thank you for the information!

1. From October the 1st, it's now November the 8th. 
2. The *only* Kaspersky team that can help with this problem are Kaspersky Customer Service -> https://support.kaspersky.com/tr/b2c/tr#contacts, please contact them via E-posta, fill in the template as shown, provide as much information as possible please & then wait patiently for a Kaspersky support person to contact you: 

Thank you🙏
Flood🐳+🐋