Agent error 1128 ('The product was not installed corr ectly.'

[ChrisBartram]

Hi I'm trying to install Network Agent 10.5.1781 and Security 10.1.2.996 for Windows Servers on a Server 2003 SP2 Domain Controller that has previously has KES11 on it, but that has been removed. I can push the agent install to it and this completes fine and connects to the Security Centre: I then try to push the AV to the DC using the agent and it stops at 10%: and the agent then stops communicating, and then it gives error 128: Can you offer any advice?

[Dmitry Parshutin]

Hello! Can you please provide us with a full GSI report from the affected machine. It should contain install logs Thank you!

[ChrisBartram]

Hi Thanks for the response. Here's the log files. Thanks Chris

[Nikolay Arinchev]

Hi, Thank you for that info! Please create a request to https://companyaccount.kaspersky.com/ to get the patched Network Agent 11 installer. Thank you!

[ChrisBartram]

Will do, thank you.