Agent and endpoint not updating

[Gabriel Boettcher]

I would like to know why some device does not update agent and KES to the latest version, despite the update tasks in being performed each 30 minutes sucessfully.

[Renan Corassa]

Gabriel,
Are you referring to the AV database or the version of the KES (AV) and Network Agent products?

Edited 16 hours ago by Renan Corassa

[Gabriel Boettcher]

 

33 minutes ago, Renan Corassa disse:

Gabriel,
Are you referring to the AV database or the version of the KES (AV) and Network Agent products?

The version of KES and agent products

[Renan Corassa]

Perfect.

Well, there are two ways to update versions. One is by using the [Install Application Remotely] task and directing the most recent application to the host you want to update.

The other is by using the [Update] task, but for this you need to approve the software you want to update on the host that is receiving the task.

Access the KSC console and click on the Advanced > Software Updates node.

Search for Kaspersky.

When you find the product, approve it.

In the next [Update] task, the approved products will be updated on the hosts that are part of the task.

TMJ. 🙂

[Gabriel Boettcher]

I've done this, but both the KES and the agent are still not updated. Network agent version approval do not appear in the "software updates" node

[Renan Corassa]

Please show the screenshot of the [Update] task settings.

[Gabriel Boettcher]

[Renan Corassa]

Can you validate in the host properties in the registration of applications that have not been updated to the desired version if there is more than one Kaspersky Endpoint Security registration?

[Tahmeed702]

If updates are approved , keswin will get updated eventually but it will take time , so get a coffee and relax