Again the database has not updated for more than 14 hours.

[JPEKaspersky]

Hello everybody.

 

My database indicates that the last update was at 5:42 AM (CET-1) but I am already at 8:30 PM local time (CET-1) and the database does not update.

 

What's up, there are no threats in the world.

 

 

Thanks for any clarification.

 

JP

[Flood and Flood's wife]

Hello @JPEKaspersky, 

Welcome back!

Same:

 

 

The last response Kaspersky experts gave, 21st, December, 2021:

quote

“The issue of lengthy delays in the database distribution has been fixed.”

end-quote

1. You may wish to log a case with them & ask them if the issue has somehow got “un-fixed?”

Please share the outcome with the Community? 

Thank you🙏

Flood🐳 +🐋

[JPEKaspersky]

Hi @Flood and Flood's wife 

I have already contacted technical support who have not given me much information on this matter.

 

They always keep saying (Brazilian support) that KIS makes one or two updates a day and they don't know the case, they say to wait.😕

 

Thanks anyway for your reply. 🙏

[Flood and Flood's wife]

I have already contacted technical support who have not given me much information on this matter. They always keep saying (Brazilian support) that KIS makes one or two updates a day and they don't know the case, they say to wait.😕

 

Hello @JPEKaspersky, 

You’re most welcome!

That’s good you’ve contacted support, but not good they don’t know the case😔

1. Did you ask them to show you a screen image date from “their” database distribution?
2. Is their database distribution date more current than yours? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

[JPEKaspersky]

Hello @Flood and Flood's wife 

Yes, it was the same, I contacted them and they informed me  informed that it was the same time (of course, respecting the time difference between Brazil and my country).

 

Thanks you @Flood and Flood's wife for your interest👍

 

JPE

[Schulte]

Hello @JPEKaspersky, hello @Flood and Flood's wife,

this time it took a little longer, but new databases are now available : 26.01.2022, 23:32 CET

[JPEKaspersky]

Good night @Schulte 

Received: New database at  26.01.2022, 22:32 CET - 1👍

Thanks for all the answers.👋

Good rest @Schulte  for us europeans and a good day for you @Flood and Flood's wife .🙏

 

Best Regards

 

JPE

[Flood and Flood's wife]

 new databases are now available : 26.01.2022, 23:32 CET

 Hello @Schulte, 

Thanks for joining the topic & the information!

Sadly, not for us:

 

Maybe our over zealous aussie border control is checking their covid database-passports😁

Glad it’s fixed, rest easy both you & @JPEKaspersky!

Cheers,

Flood🐳 +🐋

[JPEKaspersky]

Good Night everybody.

 

Once again it seems that Kaspersky does not live up to what it said:

 

"The last response Kaspersky experts gave, 21st, December, 2021:

quote

“The issue of lengthy delays in the database distribution has been fixed.”

end-quote"

 

It has taken more than 10 hours to update the database.

 

 

Best regards.

 

JPE

[Schulte]

Hi @JPEKaspersky,

there are also updates that do not change the displayed release date.
I just received updates that were released just a few minutes ago.

But the date remains at 10:53 CET (UTC+1).

 

 

 

[JPEKaspersky]

Hi @JPEKaspersky,

there are also updates that do not change the displayed release date.
I just received updates that were released just a few minutes ago.

But the date remains at 10:53 CET (UTC+1).

 

 

 

Thanks @Schulte  for your answer and for always being available!

 

It matches my situation (I also got a 392Kb update before asking this question).

 

JPE

[Schulte]

Now there is a new release date with the update (8:30 PM CET).
It is related to the update of the databases for 'KLAVA'.

 

 

 

[Flood and Flood's wife]

Hello @Schulte & @JPEKaspersky,

Same for us:

 

 

Another difference, your report @Schulte, shows much finer (Object) detail, that’s been missing for a long time since when 21.3 was first released, has it been fixed or is it that you’re updating it from a file? 

Thank you🙏

Flood🐳 +🐋

[JPEKaspersky]

Hello, Good Night @Schulte  and Good Morning @Flood and Flood's wife 

Confirmed on time (CEST-1)

Thanks again for your help.

@Flood and Flood's wife I also don't have the update data as fine-grained as @Schulte 

 

Best Regards.

JPE

[Schulte]

Hello @Flood and Flood's wife, hello @JPEKaspersky,

no, nothing has been fixed.
The setting was only relocated, I also searched for it for a long time.

'Settings->Interface->Notification settings->Database Updates'.
If I remember correctly, I enabled these two options because they are important to me:

 

 

[JPEKaspersky]

Hello @Flood and Flood's wife, hello @JPEKaspersky,

no, nothing has been fixed.
The setting was only relocated, I also searched for it for a long time.

'Settings->Interface->Notification settings->Database Updates'.
If I remember correctly, I enabled these two options because they are important to me:

 

 

Hello @Schulte  and @Flood and Flood's wife 

@Schulte  , I can confirm that in the section on database information, I don't have those two options checked.

 

Hence the difference in how your reports and mine are displayed.

 

It is perfectly understandable.👍

 

JPE

[Flood and Flood's wife]

Hello @Schulte & @JPEKaspersky, 

Ditto!

Thank you both for taking the extra time to follow-up🙏

We’ve changed our Settings → Interface → Notification settings → Database Updates → Save in Local Report, happy days🤸🤸

Thank you🙏

Flood🐳 +🐋

[JPEKaspersky]

Hello community.

 

...And again it hasn't updated the database for 11 hours.

 

 

That's a long time for a case that experts said was solved.

[JPEKaspersky]

Hello community.

 

...And again it hasn't updated the database for 11 hours.

 

 

That's a long time for a case that experts said was solved.

 

Finally updated.

 

 

 

Thanks.

 

Best regards