After update lost some servers and double vpn

[cYcLo]

After a forced update of kaspersky VPN, the list of servers reduced from 100 to 86 and I lost the double VPN tab. Now I can't use double VPN anymore. Anyone have any idea why?

[Berny]

@cYcLo

Please Read before you create a new topic

 

 

[cYcLo]

Sorry about that.

OS: Windows 11 Home edition, Macos Sequoia 15.7.2 and IOS 18.6.2

This is transversal to these OS's.

The Kaspersky VPN version is the latest, I was forced to update because everything stopped working as it should.

My Kaspersky app just changed its behaviour and I suddenly lost some servers (that I usually use), I had a new Eula, and lost the double VPN option, (which I also usually use). I was informed in the new Eula that there is new conditions about how my data is processed. This is not what I've paid for, as apparently Kaspersky silently changed the terms of the subscription and lower the security framework of the vpn service removing the double vpn option. 

[Berny]

@cYcLo

You are welcome, no sorry of course.

What is your geographical location ?

[VPNuser]

After a forced update of kaspersky VPN,  I lost the double VPN tab. Now I can't use double VPN anymore.
What does it mean ???
Location: Czech Republic
version 21.23.6.614-2 (a)
os Microsoft Windows 7 x64 Service Pack 1 Build 7601

Edited yesterday at 10:47 PM by VPNuser

[Flood and Flood's wife]

37 minutes ago, VPNuser said:

After a forced update of Kaspersky VPN,  I lost the double VPN tab. Now I can't use double VPN anymore.
What does it mean ???
Location: Czech Republic
version 21.23.6.614-2 (a)
OS Microsoft Windows 7 x64 Service Pack 1 Build 7601

Hello @VPNuser, 

Welcome!

Same: 

Many of us are experiencing similar issues since the latest *forced* update & Kaspersky appear to be aware, on the support website they have posted: 

IF updating *directly* from the link Kaspersky provide on the support website doesn't work, please log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. 

 ***Note IF (your) software is NOT Kaspersky Premium, select from the dropdown list***

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[Danila T.]

13 hours ago, cYcLo said:

After a forced update of kaspersky VPN, the list of servers reduced from 100 to 86 and I lost the double VPN tab. Now I can't use double VPN anymore. Anyone have any idea why?

Hello,

This is due to an update of the VPN infrastructure. The new infrastructure complies with the highest Kaspersky quality standards so our customers will continue to enjoy the same smooth VPN user experience. Updated service offers a consistently stable connection, full traffic encryption, and access to a wide range of locations – including all the most popular ones. We’re continuing to expand coverage and add new features in upcoming updates.

[Flood and Flood's wife]

8 minutes ago, Danila T. said:

Hello,

The new infrastructure complies with the highest Kaspersky quality standards so our customers will continue to enjoy the same smooth VPN user experience. Updated service offers a consistently stable connection, full traffic encryption, and access to a wide range of locations – including all the most popular ones. We’re continuing to expand coverage and add new features in upcoming updates.

Hello @Danila T., 

Thank you for the feedback!

1. Where has the *Double VPN* disappeared to? 
2. How is (your) answer a *solution* when we're all experiencing *ongoing* issues -> nothing is *solved* IF subscribers cannot successfully use the service they paid for.  

Thank you🙏
Flood🐳+🐋

Edited 17 hours ago by Flood and Flood's wife
formatting

[Danila T.]

Hello,

This is due to an update of the VPN infrastructure. 

• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

[Flood and Flood's wife]

Just now, Danila T. said:

Hello,

This is due to an update of the VPN infrastructure. 

• All VPN users will see a new agreement in the app which they need to accept.

1. The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. 

Hello @Danila T., 

Thank you for the feedback!

1. IF that's the case *all* of the Kaspersky documentation requires a *serious-update* & Kaspersky Customer Service, level one support, chat support & web email support need to be brought up to speed so they don't impose upon subscribers for ridiculous amounts of data for fruitless *troubleshooting* when the ball is & always has been in Kaspersky's court. 

Thank you🙏
Flood🐳+🐋

[Danila T.]

5 minutes ago, Flood and Flood's wife said:

Hello @Danila T., 

Thank you for the feedback!

1. IF that's the case *all* of the Kaspersky documentation requires a *serious-update* & Kaspersky Customer Service, level one support, chat support & web email support need to be brought up to speed so they don't impose upon subscribers for ridiculous amounts of data for fruitless *troubleshooting* when the ball is & always has been in Kaspersky's court. 

Thank you🙏
Flood🐳+🐋

Thank you for your kind wishes. We have done everything necessary.

[konex]

so you are telling us that you re changing for the worst?

You are disappearing feauters , that made us choose this product over another , at the first place !

[cYcLo]

20 hours ago, Berny said:

@cYcLo

You are welcome, no sorry of course.

What is your geographical location ?

Europe / Portugal

[VPNuser]

9 hours ago, Danila T. said:

Hello,

This is due to an update of the VPN infrastructure. The new infrastructure complies with the highest Kaspersky quality standards so our customers will continue to enjoy the same smooth VPN user experience. Updated service offers a consistently stable connection, full traffic encryption, and access to a wide range of locations – including all the most popular ones. We’re continuing to expand coverage and add new features in upcoming updates.

Usually gobbledegook when an dauby version of software was released, evidently.
Enybody know about some better sw ?
Thx.

[Berny]

@cYcLo

Please see above the Post from @Danila T.

Quote

Hello,

This is due to an update of the VPN infrastructure. 

• All VPN users will see a new agreement in the app which they need to accept.
• The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates.

 

[VPNuser]

Usually gobbledegook when an dauby version of software was released, evidently.
Enybody know about some better sw ?
Thx.

[Berny]

@VPNuser

6 minutes ago, VPNuser said:

Enybody know about some better sw ?

This forum is exclusively dedicated to Kaspersky products 😊

[Secret SM]

I have the same issue. no double vpn .  this is a feature I wanted and paid for. the reasons being advanced bt Kaspersky  (upgrade) is not satisfactory. will I get a credit for the loss of. feature I paid that is now unilaterally removed