After update lost some servers and double vpn

[cYcLo]

After a forced update of kaspersky VPN, the list of servers reduced from 100 to 86 and I lost the double VPN tab. Now I can't use double VPN anymore. Anyone have any idea why?

[Berny]

@cYcLo

Please Read before you create a new topic

 

 

[cYcLo]

Sorry about that.

OS: Windows 11 Home edition, Macos Sequoia 15.7.2 and IOS 18.6.2

This is transversal to these OS's.

The Kaspersky VPN version is the latest, I was forced to update because everything stopped working as it should.

My Kaspersky app just changed its behaviour and I suddenly lost some servers (that I usually use), I had a new Eula, and lost the double VPN option, (which I also usually use). I was informed in the new Eula that there is new conditions about how my data is processed. This is not what I've paid for, as apparently Kaspersky silently changed the terms of the subscription and lower the security framework of the vpn service removing the double vpn option. 

[Berny]

@cYcLo

You are welcome, no sorry of course.

What is your geographical location ?

[VPNuser]

After a forced update of kaspersky VPN,  I lost the double VPN tab. Now I can't use double VPN anymore.
What does it mean ???
Location: Czech Republic
version 21.23.6.614-2 (a)
os Microsoft Windows 7 x64 Service Pack 1 Build 7601

Edited 1 hour ago by VPNuser

[Flood and Flood's wife]

37 minutes ago, VPNuser said:

After a forced update of Kaspersky VPN,  I lost the double VPN tab. Now I can't use double VPN anymore.
What does it mean ???
Location: Czech Republic
version 21.23.6.614-2 (a)
OS Microsoft Windows 7 x64 Service Pack 1 Build 7601

Hello @VPNuser, 

Welcome!

Same: 

Many of us are experiencing similar issues since the latest *forced* update & Kaspersky appear to be aware, on the support website they have posted: 

IF updating *directly* from the link Kaspersky provide on the support website doesn't work, please log a support request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request. 

 ***Note IF (your) software is NOT Kaspersky Premium, select from the dropdown list***

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋