activation started before time

[stephanch]

Hello

I’m currently using a Total security license for 3 devices which is about to expire in 5 days. a couple of weeks ago I bought a new Internet security license for 4 devices but did not activate it or join any device to it. I noticed on “My Kaspersky” that the new license has been automatically activated and that the protection started the countdown.

How to reset the license (days of protection) once I join my devices to it, in order not to lose any protection time?

[Berny]

@stephanch Welcome. If you bought your license with the Auto-Renewal service, the countdown is  starting on the purchase date.

[Mohitvermaji51]

this is good

[stephanch]

No I didn’t buy it with the auto renewal. In fact, it’s a different kind of license (Internet security in the place of Total Security)

[Flood and Flood's wife]

No I didn’t buy it with the auto renewal. It’s a different license (Internet security in the place of Total Security)

▶ How to reset the license (days of protection) once I join my devices to it, in order not to lose any protection time?

Hello @stephanch,

Thank you for the information👌

• Contact Kaspersky Technical Support,  go to Support for home products, Application use, check if Phone or Online Chat are available in your location, if “yes”, contact them via one of those methods, otherwise, log a case in your MyKaspersky account. 

Please share the outcome, with the Community, when it’s available? 

Sharing personal information, we ‘ve not only experienced this problem, we’ve seen it happen to others, we never enter our new licenses in the MyKaspersky account prior to the original license expiring, (ioo) the process may have flaws, the result may be license activation, before expected date. 

Thank you🙏

Flood🐳+🐋

[Mohitvermaji51]

i’m facing same issue, how to resolve it ? mybkexperience mcdvoice

[stephanch]

Hello community

Thank you all for your replies. 

I filed a request for the support team. The counter was not reset but they added 30 days to the license. 

I think it's fair enough

Merry Christmas to all of you