Activation error

[Fernando Coimbra]

Hi,

Recently, my previous subscription got expired. Therefore, I bought a new one. When I put the activation token that was on my email the antivirus app was fully functional. When I opened the KPM it wasn't recognizing my subscription so I went to the My Kaspersky website and saw the "Activation error" alert saying it wasn't able to activate the Kaspersky Total Security.

I now ask how to act from here to correct this error.

Sincerely,

Fernando Coimbra

 

 

Edited October 23, 2022 by Fernando Coimbra

[Flood and Flood's wife]

8 hours ago, Fernando Coimbra said:

Recently, my previous subscription got expired. Therefore, I bought a new one. When I put the activation token that was on my email the antivirus app was fully functional. When I opened the KPM it wasn't recognizing my subscription, so I went to the My Kaspersky website and saw the "Activation error" alert saying it wasn't able to activate the Kaspersky Total Security.

Hello @Fernando Coimbra, 

Welcome!

• The best solution for an activation error is to contact Kaspersky Support: on the support page, select either Chat or Email, then fill in: Activation & license issues, Other template. Provide a detailed history, Support will assist if they can. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited October 24, 2022 by Flood and Flood's wife