Acrobat - SSL connection with invalid certificate detected

[jsofia]

I recently renewed my Kaspersky license to Premium and have been receiving constant invalid certificate errors related to Adobe Acrobat, this is happening on two PC's. I have tried adding Adobe to the trusted application but still getting the errors. I have looked at adding the certificate manually, but can not find it.  

Edition    Windows 10 Home
Version    22H2
Installed on    ‎19/‎07/‎2021
OS build    19045.5131
Experience    Windows Feature Experience Pack 1000.19060.1000.0
 

[harlan4096]

Welcome to Kaspersky Community.

 

Are You still getting that warning?

[jsofia]

Hi, 

Sort of, the only way I could stop the pop up from constantly coming up is to add it to Exclusion list and tick the "do not monitor application activity" which I do not feel comfortable doing and a bit of workaround. Further investigation on the error it seems to be associated to when I open Chrome / Web browser   

 

[harlan4096]

Do you have Your Windows completely up to day via Windows Update (checking also the Optional ones)?

 

Do You have any Adobe product installed?

[jsofia]

Hi, 

Windows is updated and I do have Adobe Pro suit installed on one PC and only Reader on the other. 

The error has come back, even though I have it in the exclusion list.

 

 

Edited November 28, 2024 by jsofia

[andrew75]

Settings - Security settings - Network settings

In the "Encrypted connections scan" block click the Configure trusted addresses link to open the Trusted addresses window and perform the following actions:

- Click the Add button to add the website to the list of exclusions for encrypted connections scan.

- Enter the domain name cc-api-data.adobe.io in the Domain name field.

- Click the Add button.

https://support.kaspersky.ru/help/Kaspersky/Win21.19/en-US/157530.htm

[jsofia]

Thanks, I have added it, will see how it goes. 

[jsofia]

thanks, that seems to have worked, I think originally I was trying to add it with https:// in the front 

[harlan4096]

When I have to add this type of https/ssl exclusions, I use a full mask, in this case would be: *cc-api-data.adobe.io*