Accessibility problem with Kaspersky popups

[Morphenius]

Hi everyone, I have a physical disability which means I have to use an xbox adaptive controller with software called JoyXOff to convert the inputs to Mouse and Keyboard. Unfortunately when I need to change settings for Kaspersky or create exclusions, I am unable to click on these popups to confirm. This then means my carer has to plug in a mouse every time to confirm. I have tried adding the relevant files and folders to the "Allow interaction with the Kaspersky Anti-Virus interface" setting in specify trusted applications but unfortunately it still does not work.

Any help would be appreciated as I would like to keep using this software!

[Flood and Flood's wife]

2 hours ago, Morphenius said:

Hi everyone, I have a physical disability which means I have to use an xbox adaptive controller with software called JoyXOff to convert the inputs to Mouse and Keyboard. Unfortunately when I need to change settings for Kaspersky or create exclusions, I am unable to click on these popups to confirm. This then means my carer has to plug in a mouse every time to confirm. I have tried adding the relevant files and folders to the "Allow interaction with the Kaspersky Anti-Virus interface" setting in specify trusted applications but unfortunately it still does not work.

Any help would be appreciated as I would like to keep using this software!

Hello @Morphenius, 

Welcome!

1. IF Allow managing Kaspersky settings via remote control applications is checked - does it help?                                                                                                
2. IF 'no' - please share more information, when this happens: "I am unable to click on these popups to confirm" - can you post a *full-screen example of the pop-up please? & is there an error OR is it that Kaspersky does not appear to *interact* with the JoyXOff software OR something else about the pop-up - describe as much as possible about this issue please? 
3. What is the OS version & build-> go to (Windows) Settings, System, About, scroll down to Windows Specifications - take a *screen-print* - upload it to your post here please? 
4. Which Kaspersky software name & version, on the Windows Taskbar - Hidden-icons - right-click the Kaspersky icon, select About? 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
formatting

[Morphenius]

2 hours ago, Morphenius said:

This fixed my issue! Thank you!!!

 

[Flood and Flood's wife]

12 minutes ago, Morphenius said:

This fixed my issue! Thank you!!!

Hello @Morphenius,

That's the best news! Well done!

Thank you so much for taking the time to share the outcome with the Community🙏!

Flood🐳+🐋