Access problem when reinstalling software

[Raimgash]

Hello

Today I remembered that there was a problem some time ago and I forgot to mention it in the forum in case it was useful to someone:

I have been using password managers for several years, I started using Bitwarden, which is free and then added the Kaspersky password manager and I have kept both constantly updated. Some time ago I had to format my PC, when reinstalling the Kaspersky software a problem arose. To do so, the system asked me for the password to access my My Kaspersky account, but that password is stored in the password manager, so I needed the password (which I didn't have) to access the password that enabled my access to the My Kaspersky account and the password manager. Surely other users have had this same problem, I was saved by the Bitwarden password manager, which allows access to the vault using the MASTER PASSWORD (which I do remember), by accessing the Bitwarden vault I was then able to access the passwords of all my accounts, including Kaspersky, but if I had not had Bitwarden updated I probably would have permanently lost access to all the accounts I have.
ACCESS TO MY KASPERSKY SHOULD BE DONE USING THE MASTER PASSWORD (easier to remember) and not a password generated by the Kaspersky password generator. 

I leave this information in the forum in case it is useful to other users and in case forum users can communicate with the Kaspersky company to resolve this issue (if it has not already done so).

Thank you.
 

 

[Flood and Flood's wife]

7 hours ago, Raimgash said:

Some time ago I had to format my PC, when reinstalling the Kaspersky software a problem arose.

ACCESS TO MY KASPERSKY SHOULD BE DONE USING THE MASTER PASSWORD (easier to remember) and not a password generated by the Kaspersky password generator. 

Hello @Raimgash, 

Welcome back!

(ioo), very bad idea & here's why, how are people who follow your guidance going to protect their very precious KPM data stored in the MyKaspersky (MyK) account?

The MyKaspersky account is the portal to: 

• Protecting devices
• Managing subscriptions
• Protecting children
• Shared protection
• Protecting private information
• Securing your Internet connection

& much more; when subscribers have problems often their first point of contact is the Kaspersky Service Desk & while we believe all Kaspersky staff have the strongest commitment to protecting Kaspersky users privacy & data & would never abuse that; there's always a risk - using the KPM MASTER password as the MyK password increases that risk exponentially. 

Many people use KPM password generator to create a KPM MASTER password - we do not understand (your) logic, other than it indicates (you) have trouble remembering passwords. 

The KPM MASTER password is known only to (you), IF it's lost or forgotten or unusable - Kaspersky cannot recover it - how do (you) propose Kaspersky managing MyK access problems for their subscribers when at the same time they have the golden egg?  

*Before* formatting (your) PC did you do any preparation, like exporting KPM -> (KPM will export notes and credentials to a TXT file, KPM doesn't protect the TXT file with the exported data. You must protect the exported data on your own) -> so you had access to the passwords?

*Do (you) use KPM on another device, a mobile for example? 

There's nothing stopping (you) making (your) KPM MASTER password & (your) MyK password the same. 

READ: Kaspersky Password Manager

READ: My Kaspersky

Thank you🙏
Flood🐳+🐋

Edited November 24 by Flood and Flood's wife
pn

[Raimgash]

On 11/23/2024 at 9:46 PM, Flood and Flood's wife said:

There's nothing stopping (you) making (your) KPM MASTER password & (your) MyK password the same.

Hello

I thank you for your response, I had never thought that the master password and the "My Kaspersky" password could be the same, that solves the whole problem, the other protection or prevention measures must be taken before and in a planned manner, I will keep it in mind.

Thank you.

Edited November 25 by Raimgash

[Raimgash]

Hello

I think there is a problem, I try to change my password but the My Kaspersky system does not accept it, this appears in red:

"Valid symbols 

~! ? @ # $ % ^ & * _ - + ( ) [ ] { } > < / \ | " ' . , : ;"

and the "Save changes" button is never activated.

The new password includes some of those characters, what could be the problem?

 

Thank you

[Flood and Flood's wife]

6 hours ago, Raimgash said:

I think there is a problem, I try to change my password but the My Kaspersky system does not accept it, this appears in red:

"Valid symbols 

~! ? @ # $ % ^ & * _ - + ( ) [ ] { } > < / \ | " ' . , : ;"

and the "Save changes" button is never activated.

1. The new password includes some of those characters.
2. what could be the problem?

Hello @Raimgash, 

Welcome back! 

• For the record, (ioo) making the KPM MASTER password & the MyKaspersky account password the same - is the dumbest idea i n  t h e  u n i v e r s e -> it has the potential to be a security risk, we would never recommend anyone do this. 

1. The message in red says *valid symbols* & then provides a list of valid symbols: ~! ? @ # $ % ^ & * _ - + ( ) [ ] { } > < / \ | " ' . , : ;       || The message does not say those symbols are invalid.

READ: Password requirements: 

• At least 8 characters
• No more than 128 characters
• At least one uppercase and one lowercase letter
• Latin or Cyrillic letters only
• At least one numeral
• Arabic numerals only
• Other characters that are also valid:~ ! ? @ # $ % ^ & * _ - + ( ) [ ] { } > < / \ | " ' . , : ;
• No spaces
• If you are changing or resetting the password, the new password must be different from your last 8 passwords.

We've tested using *some* of those symbols, our password:  ~2Z;?6>B%a>Tw4;gU,3>*]V@3  (image one) -> end result - successful sign into Kaspersky account (image two). 

2. Make sure the *Necessary* cookies are configured (image three)

-: Check the *existing* password & the *new* password - type them manually into a text / notepad file

-: Use another *supported* browser. 

-: Use the browser in Incognito / Private mode. 

-: Is a VPN being used? IF 'yes', try without the VPN. 

-> IF the issue persists, exit *all* browsers, power OFF the computer using Shutdown, not Restart, power ON the computer by pressing the power button, login, retry?

-> IF the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in image four -> select (your) Kaspersky application (A); please include a *detailed history*
*Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited November 27 by Flood and Flood's wife
For the record, (ioo) making the KPM MASTER password & the MyKaspersky account password the same - is the dumbest idea i n  t h e  u n i v e r s e -> it has the potential to be a security risk, we would never recommend anyone do this. 

[Raimgash]

On 11/26/2024 at 9:59 PM, Flood and Flood&#x27;s wife said:

For the record, (ioo) making the KPM MASTER password & the MyKaspersky account password the same - is the dumbest idea i n  t h e  u n i v e r s e -> it has the potential to be a security risk, we would never recommend anyone do this.

Hello

I appreciate your response, but how do I solve the original problem?

🤔

[Flood and Flood's wife]

3 hours ago, Raimgash said:

I appreciate your response, but how do I solve the original problem?

🤔

Hello @Raimgash, 

Thank you for posting back!

By "original problem", does that mean: "I try to change my password but the My Kaspersky system does not accept it"? 

We advised: 

IF the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in image four -> select (your) Kaspersky application (A); please include a *detailed history*
*Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Thank you🙏
Flood🐳+🐋

[Raimgash]

On 11/23/2024 at 3:49 PM, Raimgash said:

Hello

Today I remembered that there was a problem some time ago and I forgot to mention it in the forum in case it was useful to someone:

I have been using password managers for several years, I started using Bitwarden, which is free and then added the Kaspersky password manager and I have kept both constantly updated. Some time ago I had to format my PC, when reinstalling the Kaspersky software a problem arose. To do so, the system asked me for the password to access my My Kaspersky account, but that password is stored in the password manager, so I needed the password (which I didn't have) to access the password that enabled my access to the My Kaspersky account and the password manager. Surely other users have had this same problem, I was saved by the Bitwarden password manager, which allows access to the vault using the MASTER PASSWORD (which I do remember), by accessing the Bitwarden vault I was then able to access the passwords of all my accounts, including Kaspersky, but if I had not had Bitwarden updated I probably would have permanently lost access to all the accounts I have.
ACCESS TO MY KASPERSKY SHOULD BE DONE USING THE MASTER PASSWORD (easier to remember) and not a password generated by the Kaspersky password generator. 

I leave this information in the forum in case it is useful to other users and in case forum users can communicate with the Kaspersky company to resolve this issue (if it has not already done so).

Thank you.
 

 

Hi

This was the original problem, I wouldn't know how to solve it without using Bitwarden Password Manager

Thanks for your answers

[Flood and Flood's wife]

5 minutes ago, Raimgash said:

This was the original problem, I wouldn't know how to solve it without using Bitwarden Password Manager

Hello @Raimgash, 

1. A MyKaspersky - Forgot your password request - could easily have addressed the issue. 
2. Moving forward - does the original issue exist *now*? 
3. Moving forward, does:  "I try to change my password but the My Kaspersky system does not accept it" issue exist *now*?
4. IF the answer is *yes* to either of those questions - contact Kaspersky Customer Service - follow the guide provided 27th November 2024 & provided *again* - 30th November 2024. 

Thank you🙏
Flood🐳+🐋