Access Denied

[D14BL0]

Hi

After I have run a full scan in the report it says that C:\Users\nickd\Documents\My Pictures was not processed because access was denied. What does this mean? is it an issue such as malware?

 

Thanks

[Berny]

@D14BL0

Can you please check your Kaspersky reports and post a screenshot from the alert.

[D14BL0]

Here it is

[Berny]

@D14BL0

Can you please show the Reason column.
Also what is your Kaspersky version that you are running ?

[D14BL0]

updated screenshot.

Is that the version in the bottom right?

[Berny]

@D14BL0

Please try this :

1. Run CMD as Admin and execute command  CHKDSK /F
2. Clear your Temp files → https://support.kaspersky.com/common/windows/1161
3. Reboot
4. Download (*) and install on-top of KIS Kaspersky Standard
5. Update databases + reboot
6. Close all applications and proceed with full scan

(*) Select "Global" → No regional restrictions.

[harlan4096]

That blocking while scanning tasks usually are because files were used and locked by the system or other applications.

[KarDip]

Hi all and as well above Posts.

When a full scan report states that a specific directory like "C:\Users\nickd\Documents\My Pictures" was not processed due to "access denied," it usually indicates that the antivirus or security software performing the scan was unable to access or read the files within that directory. This is not necessarily a direct indication of malware presence; it can be due to various reasons:

1. Permission Settings: The directory may have restrictive permissions set, preventing the antivirus software from accessing its contents. It could be due to the user account running the scan not having sufficient privileges to access that particular location.

2. Encrypted Files: If the files in the directory are encrypted, the antivirus software might not be able to read them, resulting in the "access denied" message.

3. In-Use Files: Some files within the directory may have been in use by other programs or the operating system during the scan, leading to temporary denial of access.

4. Corruption or Errors: If the file system within that directory is corrupted or contains errors, the antivirus software might fail to process it properly.

5. Malware Protection: In some cases, certain antivirus software may skip scanning specific directories to avoid conflicts with system files or critical data.

 To determine if there is a potential malware issue, you should take further actions:

1. Manual Inspection: Try accessing the mentioned directory manually to see if you encounter any issues or if you can identify any suspicious files.

2. Run Another Scan: Perform another full scan with your antivirus software to see if the "access denied" message persists. If it does, take note of other directories or files showing similar behavior.

3. Check Antivirus Logs: Review the antivirus software logs for any specific indications of malware-related activity or other errors.

4. Second Opinion Scan: Consider using another reputable antivirus or anti-malware software to cross-check the results and identify any potential issues.

5. Update and Patch: Ensure your antivirus software and operating system are up-to-date, as newer versions may address known issues and improve scan performance.

6. Investigate Suspicious Activity: If you notice any other unusual behavior on your system, such as unexpected pop-ups, slowdowns, or unauthorized access, it might warrant further investigation.

 7. Remember that antivirus software: isn't infallible, and it's essential to stay vigilant and employ multiple layers of security to protect your system.

Thank you