I finished running a full scan, and the details show that 2 objects in the cloud have been ignored, I want to stop them from being ignored, know what these files are and if they are dangerous to my device

@3m1l10 Welcome. Can you specify the details from the ignored objects.

I don’t know how to see the details @Berny 

 

@3m1l10 Can you please check KSCloud main window >   Reports > Detailed Reports

So? @Berny 

@3m1l10 Please see this https://support.kaspersky.com/13320#block2

@Berny  

(it’s on portuguese because I’m brazilian)

 

@3m1l10 Please run AdwCleaner as ADMIN and post the TXT-log in your next Post (! please don’t clean eventual detections !)

@harlan4096 Please help ?

But here says that the download was blocked @Berny 

@3m1l10 Please submit AdwCleaner report.

@Berny 

 

@Berny  

So, are these unnecessary?

@3m1l10 OK. Please clean above detections (adware and pup)  > reboot.

 !!! Please don’t clean the preinstalled detections !!!

Also :  clean browser cache > reboot > run full Kaspersky scan.

Thanks!!! But I don’t wanna run full Kaspersky scan for now, it takes a long time @Berny 

Please also clean up junk by following instructions in this link: https://community.kaspersky.com/kaspersky-internet-security-13/notification-of-detection-file-or-website-detected-1313

 

Also, please instruct the people who use the computer to be careful to not download junk. 

@Berny The ignored objects are still present

@3m1l10 Please reset your Browser default settings.

@Berny And now?

@3m1l10 Did you proceed with another scan ?

@Berny  

(it’s on portuguese because I’m brazilian)

 

Hi, can you click the “Detalhes” on the right side and then make a screenshot of the window that opens up?

@Berny  @Igor Kurzin  I'll do both things later

@3m1l10 Please reset your Browser default settings.

@Berny This includes accounts?   

@Berny The ignored objects are still present

@Igor Kurzin 

@3m1l10 Please see above post from @Igor Kurzin  , can you please post a screenshot from the details.

@Igor Kurzin Just in case