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[ 置顶 ] [ 教程 ] 当卡巴斯基产品安装失败,我该怎么办?


Wesly.Zhang
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Hello, All

当您安装卡巴斯基产品时,您可能会由于某些特殊原因遭遇到产品安装失败的情况,这里给您整理一些常规安装失败的案例。

在您根据以上链接所罗列的安装错误并进行恰当的操作后问题仍然没有解决的,请务必使用 KAV Remover Tool ,将其保存到 桌面 后运行它,根据 KAV Remover Tool 技术文档所指引的那样设置后对系统执行一次清理。如果在此工具执行卸载期间,系统没有返回任何错误信息或者窗口消息,若期间出现任何异常情况,请截图并上传告诉我们。此工具在执行完成后会在您的 桌面 上生成以 “kavremvr” 开头的文本文件。重启您的计算机,然后尝试重新进行产品安装。

 

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