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无法续费或切换到新的计划

我之前购买的是“卡巴斯基安全软件，我尝试续费但是网页显示”该产品已下架，请购买其他产品“

image.thumb.png.0173cd3c25180b1addf1f909d1879c0e.png

我又尝试切换到新计划，但是点击”检查您是否有资格切换至新计划“后他打开的是续费界面（且仍然不能续费）

image.thumb.png.f5594317645cbfb060cc8ee5e1343f90.png

image.thumb.png.b1e16ffb257ad36fa914952807176bfa.png

Solved by SZLysms

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找到了其他解决方案，淘宝可以续费

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